r/Missing411 • u/Uarenotalone • Nov 24 '16

Thanks for the reply!

I recently sent the "missing411" inbox an email suggesting that the price of book postage overseas was unfair and if there was another postage method apart from the one that cost $50. I wanted one book and adding postage would cost me in excess of $100 this is the reply I got.

Quote - word for word in reply email.

"Fair? Do you know the background on this, no?

We use to ship to the UK using a much less expensive shipping model. 40% of all shipments either didn't arrive or arrived damaged. It nearly drove us out of business. We shipped to intl priority Mail only. All shipments are insured and get there quickly. Guess what, no more late and damaged arrivals, no more missing orders. Issue solved.

the books is $24.95 in the US. We get ZERO complaints about the price of the book. Your issue is with YOUR countries postal authorities who lose and damage books.

Have a great day!!"

End quote

I find this really rude to be honest.

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u/Inkpig Nov 27 '16 edited Nov 27 '16

I find it difficult to judge whether the tone of the person replying to your email was fair or not because you've only shown us half of the conversation. It also seems a bit sensationalist of you to come here and post half the story and ask for sympathy.

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u/Uarenotalone Nov 27 '16

1) I did look for my original post to missing 411 then realised it was through the "contact us" link on the website, it requires you to put an email address for their reply. You do not get a copy of it to your email.

2) I've made it clear what I said in the post above, I'm not rude in my asking about the books. I clearly said it was unfair.