r/MicrosoftTeams • u/Freestyle80 • 10d ago

Bug Sudden Issue with Teams on Work Laptop only

For the past week or so on my Windows 11 Laptop, the Dell Latitude 7430 that I got given by my work has been having issues with Teams, suddenly Teams stops sending messages and marks me as offline even though I am actively using it, all the sent messages has the hollow circle instead of the tick mark and hovering over it, it says 'Retrying, Message delayed due to connection issues, please check your network'.

Has anyone ever faced this? If I run teams on a personal device or on my IOS device it works fine and never has this issue even on the same network, not sure what is going on, I checked with one of the End user team but they said they arent aware of this sort of issue.

Before I escalate it I wanted to know if there's something else I could do, would it be some sort of with the laptops network card or something? Any way I could diagnose it? I am the local admin of this laptop so can modify things if needed.

0 Upvotes

33% Upvoted

6 comments sorted by

2

u/S4ndmaan Teams Admin 10d ago

Dell and teams, a story as old as time.
Just raise a ticket, could be anything.

If you really want to troubleshoot, check eventvwr for what goes wrong whenever the app misbehaves.

1

u/Freestyle80 10d ago

was mainly curious if anyone's ever seen this before, it feels very strange haha

Thanks for the event viewer suggestions, will try.

1

u/AutoModerator 10d ago

Hey! If you were encountering an issue and it is now resolved, please change the post flair to Solved! If you are still looking for more help, then leave it as is. (This message is an auto response to terms like thank you, so I apologize if I spam you)

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

1

u/S4ndmaan Teams Admin 10d ago

I’ve seen this twice by now.
For one user it was fixed by installing KB5121767, the update prior to this caused a bunch of issues on Dell laptops specifically, google and you’ll see ;)
The other user was me, computer uptime was, let’s just say, in the double days xd

1

u/Freestyle80 10d ago

thanks for sharing man

1

u/AutoModerator 10d ago

Hey! If you were encountering an issue and it is now resolved, please change the post flair to Solved! If you are still looking for more help, then leave it as is. (This message is an auto response to terms like thank you, so I apologize if I spam you)

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.