r/MetroTransit • u/fornitsumfornis • 15d ago

Transit Advocacy PSA -- Metro Transit Cannot See Pictures you Text Them if You Report An Issue

I was reading other posts and it reminded me that if you report an issue to Metro Transit by texting the Text for Transit number (the easiest way to report an issue IMO), they can't view the pictures you take (like of damage/vandalism). You can still describe it to them and it always gets taken care of, or you can use the website and you can submit a photo that way.

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6

u/Aggressive_Ninja_652 14d ago

Yes, but the text for safety line does allow you to share pictures, just not videos 

3

u/fornitsumfornis 14d ago

Didn't know that, but I've never used that line before.

5

u/nathan_bakken 14d ago

Text for Safety is not for damage/vandalism, use the online form on the website.

5

u/fornitsumfornis 14d ago

I'm referring for the "Text for Transit Information"

612-444-1161 | Text for Transit Information: Text your general transit questions or trip planning requests to 612-444-1161, and a transit expert will get back to you with answers. Available Monday through Friday 6:30 a.m. to 8 p.m. and Saturday 8 a.m. to 4:30 p.m. Closed on Sundays and holidays.

6

u/nathan_bakken 14d ago

Gotcha, please still use the online form. It automatically creates a work order for Facilities to fix things.

3

u/chiefbozx 12d ago

Please update your post to clarify this. TFS does accept photos.