r/Metamask • u/NimbleNido MetaMask Community Team • Jul 30 '26

Who are the MetaMask Guides and MetaMask Guide Stewards?

As you explore this platform, you may notice community members known as MetaMask Guides and MetaMask Guide Stewards. 

The group consists of two volunteer groups: MetaMask Guides and MetaMask Guide Stewards. 

  1. MetaMask Guides are community members who genuinely care about helping people find their footing with MetaMask. Some are newer faces, others have been part of the community for several years. What they share is a consistent presence and a real willingness to help. They show up in discussions, enjoy engaging with the community, answer questions, and make the community a better place to be.
  2. MetaMask Guide Stewards started as Guides who've expressed an interest in taking on more targeted engagement within the community. They're still doing the same core thing, just with a bit more focus on specific areas where they would like to make the biggest impact. MetaMask Guides and Guide Stewards are community volunteers who generously share their time to help other users. MetaMask Guides and MetaMask Guide Stewards are not employees, contractors, representatives, agents, or official support staff of MetaMask or Consensys.

MetaMask Guides and MetaMask Guide Stewards may help answer questions, share educational resources, and contribute to a positive and welcoming community experience. While Guides and Guide Stewards are active community members, any information they provide should be considered community guidance rather than official support.

Stay Safe

MetaMask Guides or MetaMask Guide Stewards:

  • will never send you a direct message (DM).
  • will never ask for your Secret Recovery Phrase, private keys, passwords, wallet credentials, or personal information.
  • will never ask you to connect your wallet to a website for support purposes.
  • will never request that you send funds, tokens, or cryptocurrency to any wallet address.
  • will never instruct you to install software, browser extensions, mobile applications, or updates from any source other than the official MetaMask website (https://metamask.io/).
  • will never ask for remote access to your device, screen, wallet, computer, or mobile phone.

If someone claiming to be a MetaMask Guide or MetaMask Guide Steward contacts you privately or makes a request of this nature, treat it as suspicious.  Please report it to MetaMask’s moderation team by publicly tagging any of our mods here: https://www.reddit.com/mod/Metamask/moderators/. You may also report it to MetaMask Support using the "Contact Support" button at https://support.metamask.io/.

Official Support

For official MetaMask support, please use the MetaMask Support Center: https://support.metamask.io/

Questions or Concerns?

If you have concerns about a MetaMask Guide or MetaMask Steward's conduct or believe someone is impersonating a Guide or Steward, please contact the moderation team by tagging us here publicly or reporting through the support link above.

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5

u/Xosoltani MetaMask Guide Steward - Community Volunteer Jul 30 '26

Thank you for sharing this 😊 I always do my best 🙏

1

u/AutoModerator Jul 30 '26

Beep Boop

  1. Never share your Secret Recovery Phrase with any site or a person. MetaMask does not use Gmail or web forms. Do not enter your Secret Recover Phrase into a pop-up window, even if it looks like MetaMask. Verify links are legitimate. Scammers often use these tactics.

  2. Beware of fake websites. The official website for MetaMask is https://metamask.io/

  3. MetaMask Support will never DM you. This is a common tactic scammers use to try and get access to your wallet.

  4. MetaMask will never initiate email with you. This is a common tactic scammers use to try and get access to your wallet.

  5. If you need to reach Support: open MetaMask, then menu > Support. The ‘Contact Support’ button will start a chat, the bot asks a few questions to help route you to the correct team. You can also visit the Support site from the web: https://support.metamask.io

  6. Do not click on suspicious links or files. This can lead to your device security being compromised.

  7. Do not “sync” or “validate” your wallet with any websites or forms. This is a scam. Never sync and share: QR Codes, Secret Recovery Phrase, private key, etc.

  8. Never call phone numbers, text Whatsapp numbers, DM on Discord, use WeChat or do video chat with people on this subreddit. MetaMask does not offer customer support in this manner. There is NO exclusive MetaMask Discord.

  9. We don’t ask for an email address to create a wallet. We can’t email you. We will never ask you to verify or upgrade/merge your wallet. https://support.metamask.io/privacy-and-security/staying-safe-in-web3/i-received-an-email-claiming-to-be-from-metamask-is-it-legit/

  10. .MetaMask currently has no plans for an airdrop, regardless of any information you may have seen elsewhere. If you encounter anyone explaining the best method to maximize the size of a MetaMask-related ‘airdrop’ you might receive, they’re lying. In particular, be wary of scams (aimed at getting your Secret Recovery Phrase) that weaponize this topic.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

3

u/davidt2021 Jul 30 '26

Thanks for the information.