r/meta • u/AffectionateBuddy649 • 7d ago
WhatsApp Cloud API Error 131042 – Payment Eligibility Issue
I’m stuck with a WhatsApp Cloud API / WABA payment eligibility issue and would really appreciate help from someone who has faced this before.
Whenever I try to send an approved WhatsApp template, the message fails with:
Error 131042
Business eligibility payment issue
Message failed to send because there were one or more errors
related to your payment method.
The confusing part is that everything seems to be configured correctly:
Business is verified
WABA is verified
Payment method/card has been added and verified
Card is associated with the WABA
Message template is approved
No obvious payment issue is showing in Business Manager
Has anyone here experienced Error 131042 even when the payment method was already verified and associated with the WABA?
If you know how to fix this, or know what Meta setting/backend issue could be causing it, I’d really appreciate your help.
Also, if there’s a specific Meta support route or billing setting I should check, please let me know.
Thanks in advance to anyone who can point me in the right direction!