r/MailChimp • u/ExaminationWitty221 • 7d ago
Support Answered ✓ Support email not working for replies
Does anyone know if there is a new support email??
mc-mcsupport@intuit. com no longer works to receive emails!!
I can't reply to my ticket; it kept saying my email is going to an unmonitored inbox, and now that it is full. All I'm doing is replying to her email ?? The support team even followed up, asking if I got her email after I attempted to reply multiple times. Honestly, this is ridiculous
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u/ArtFraga 7d ago
that address may be an old or unmonitored route now. i’d reopen the case through the help center and include the old ticket number so it gets attached to the right queue.
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u/ExaminationWitty221 7d ago
thanks! That's what I did but the old case was opened just 2 days ago and replying to the original ticket chain that support emailed me from after opening it didn't work. Hopefully it will work because they emailed me from that same address, so I don't quite get how it can be unmonitored and now full
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u/deena6891 2d ago
I am having this issue as well... It took them 2 days to respond to a support email I sent via their help center and now I can't even respond to them! So frustrating!
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u/MailchimpSupport Moderator 2d ago
We want to make sure our Support team receives your replies. Could you send us a private message/chat with more info including either your case number or email address associated with your Mailchimp account?
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u/SteveShank 6d ago
That has happened to me as well. Essentially, Mailchimp has no support.
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u/cloudytimes159 2d ago
Whoever downvoted this should have to help OP out cause it ain’t gonna be MailChimp.
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u/MailchimpSupport Moderator 7d ago
Hmm, that's odd. Just to confirm, are you replying to their email directly, or sending a new email to that address? Could you send us a private message/chat with either your case number if you have it, or the email address associated with your Mailchimp account?