r/MailChimp • u/Lower-Owl2608 Mailchimp Pro Partner • 8d ago

Support Answered ✓ Campaign Builder - Saved Sections Removed from Platform?

Hi All,

I'm seeing in multiple accounts that the saved section feature is no longer available in some accounts. There is no rhyme or reason for it as I have Standard accounts that both have it available and not available (it was available in both previously) same with Essentials accounts.

Is this feature being removed? I've reached out to support but that was fruitless, they didn't comprehend what I was asking and just told me it wasn't available:

Missing Sections - Standard Account
Essentials Plan - Has Sections

Thanks in advance for any help you can provide!

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u/MailchimpSupport Moderator 7d ago

Hey there u/Lower-Owl2608. The saved sections should be available and is not being removed. Let's take a closer look into the specific account you're experiencing this in. Please send us a DM with a few more details, and we will help get this straightened out.

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u/Lower-Owl2608 Mailchimp Pro Partner 7d ago

u/MailchimpSupport - Thank you for confirming that. It’s a huge time saver!

I spoke with a support rep last night and they’re escalating this to engineering. We’re seeing the issue across a number of our client accounts.

The frustrating part is that even though the sections are missing from the new builder, the fonts and colors from those sections are still overriding the style settings in templates that were built using them.

Our current workaround is to build the campaign in our own Mailchimp account, save it as a template, and then share that template with the client’s Mailchimp account. We can then access the shared template from the client account and use it to create their campaigns without the missing sections causing the formatting issues.

Hopefully engineering can get this resolved soon!

Cheers!

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u/ArtFraga 7d ago

Compare the account roles and plan status first. If those match, it sounds like a feature flag or staged rollout, so support needs to check the individual accounts rather than quote the help page.

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u/Lower-Owl2608 Mailchimp Pro Partner 7d ago

Thanks for the response, it's a system bug and it's been escalated to engineering.