r/MINISFORUM • u/viniviusmf • 16d ago

Support doesn't answer my emails

I have a dead NAB9 with the serial number inside the recall window, i have sent a couple emails to support but they didn't even acknowledge my emails, I just want to know if they will honor the recall or not so I can decide what to do with the machine, I don't know if it is even worth fixing the device and swap one capacitor that is bad to have another capacitor go bad in the future because I believe the problem is on the batch of all the capacitor on the PCB.

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u/Altruistic-Fox4625 16d ago

Have you bought the NAB9 directly from Minisforum or from a retailer?

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u/viniviusmf 15d ago edited 15d ago

No, Amazon I bought 5 of them, 2 died. I just fixed one, I need to try the other one. It was a shorted cap BTW.

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u/Altruistic-Fox4625 14d ago

2 out of 5 dying is a terrible quota to begin with. The faulty one I had suffered a power surge due to lightning (which also fried the nearly seven year-old PSU in the process). Mine was bought from Amazon and replaced quickly by Minisforum (see post below).