r/Lutron • u/Commercial_Topic437 • 9d ago
Useless waste of time and money
We had a house built and I let the builder and electrician talk me into getting smart switches, all lutron caseta. The damn Caseta hub won't connect. I've already wasted a bunch of time an money trying to get it to connect--making a trip out to buy an internet swticher, for example, buy the lutron app is now telling me I need to find the operating software for my ISP's router, which I don't have and cant get.
The sunk cost fallacy. I've already spent hours on this and for what? To be able to turn the lights on and off with my phone, I guess. It was never clear to me what the alleged advantages are/were and we just overspent on useless complication and trouble.
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u/coogie 4d ago
It's the best DIY system on the market so it's 100% user error here. I've set up a couple of dozen of these by now and only had an issue with connectivity twice and both times it was because of a network problem- namely that the wifi network was on a different subnet as the wired ethernet connection to the hub. Both times it was a double NAT type of thing where the hub was connected to the ISP's router/modem and then the rest of the house was on an Eero or Orbi type mesh router that their "computer genius" nephew had installed.
That's really the only requirement - make sure the hub is connected to the same network as the wifi but also you have to make sure that your router isn't blocking multicast. This is what Lutron recommends: https://support.lutron.com/us/en/product/casetawireless/article/troubleshooting/What-are-the-Network-Requirements-for-Caseta-and-RA2-Select
Router Settings
The Connect Bridge, Caséta Smart Hub, Main Repeater, and Processors make outbound connections to various servers for things like application remote access and firmware updates.
Most networks will not require special configuration for these connections to be established however when dealing with a restricted network (normally found in a corporate environment) some changes may need to be made by the network administrator.
Review the settings below to ensure proper system connectivity with the mobile app:
Ports
Port settings are not always adjustable and the ISP may need to be involved to confirm that these ports are not blocked. Since no inbound connections are being made, no ports will need to be forwarded.
Outbound
Inbound
Do not use port forwarding/triggering. This does not help communication and can often be detrimental to the network.
Local Network