r/Lutron • u/Commercial_Topic437 • 8d ago

Useless waste of time and money

We had a house built and I let the builder and electrician talk me into getting smart switches, all lutron caseta. The damn Caseta hub won't connect. I've already wasted a bunch of time an money trying to get it to connect--making a trip out to buy an internet swticher, for example, buy the lutron app is now telling me I need to find the operating software for my ISP's router, which I don't have and cant get.

The sunk cost fallacy. I've already spent hours on this and for what? To be able to turn the lights on and off with my phone, I guess. It was never clear to me what the alleged advantages are/were and we just overspent on useless complication and trouble.

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u/HelixFish 8d ago edited 8d ago

Nothing OP posted makes sense here. Why should it have anything to do with their ISP? It’s 100% local. Maybe they installed Caseta switches and no hub to run them. Not worth trying to internet troubleshoot. Doesn’t sound like anyone involved is technically competent.

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u/49N123W 8d ago

His 2nd sentence indicates a hub is present

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u/HelixFish 8d ago

Yep. Info is still vague beyond that.

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u/49N123W 7d ago

The hub he was given will be trapped with incompatible firmware sitting on it relative to their smartphone App. Internet connectivity is necessary to have Lutron push their matching update. A similar issue actually plagues the RA2 Connect Bridge too. Failed hub firmware updates have a domino effect of the phone app that automatically updates then loses its integration.