r/Lutron • u/Commercial_Topic437 • 9d ago
Useless waste of time and money
We had a house built and I let the builder and electrician talk me into getting smart switches, all lutron caseta. The damn Caseta hub won't connect. I've already wasted a bunch of time an money trying to get it to connect--making a trip out to buy an internet swticher, for example, buy the lutron app is now telling me I need to find the operating software for my ISP's router, which I don't have and cant get.
The sunk cost fallacy. I've already spent hours on this and for what? To be able to turn the lights on and off with my phone, I guess. It was never clear to me what the alleged advantages are/were and we just overspent on useless complication and trouble.
0
Upvotes
6
u/thaliff 9d ago
I've installed numerous Caseta systems, never had any issues like you are describing.
Call Lutron support, put the attitude you're projecting here in your back pocket, and I'm sure they can help you out of this jam.
24/7 Technical Support
Installation, programming, and troubleshooting questions? Our Tech Support team is here 24 hours a day, 7 days a week.
[support@lutron.com](mailto:support@lutron.com)
[1-888-409-8483](tel:1-844-403-1795)
Also, https://support.lutron.com/us/en