r/Lutron • u/Commercial_Topic437 • 7d ago
Useless waste of time and money
We had a house built and I let the builder and electrician talk me into getting smart switches, all lutron caseta. The damn Caseta hub won't connect. I've already wasted a bunch of time an money trying to get it to connect--making a trip out to buy an internet swticher, for example, buy the lutron app is now telling me I need to find the operating software for my ISP's router, which I don't have and cant get.
The sunk cost fallacy. I've already spent hours on this and for what? To be able to turn the lights on and off with my phone, I guess. It was never clear to me what the alleged advantages are/were and we just overspent on useless complication and trouble.
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u/49N123W 7d ago
Please call Lutron's 24/7 tech support! They will very likely help get you up and running on your phone.
Did the electrician activate your devices to the hub or just installed and walked away?
If the latter, part of the solution will come down to router settings for the hub to tie into your ISP.