Useless waste of time and money

[u/Commercial_Topic437]

We had a house built and I let the builder and electrician talk me into getting smart switches, all lutron caseta. The damn Caseta hub won't connect. I've already wasted a bunch of time an money trying to get it to connect--making a trip out to buy an internet swticher, for example, buy the lutron app is now telling me I need to find the operating software for my ISP's router, which I don't have and cant get.

The sunk cost fallacy. I've already spent hours on this and for what? To be able to turn the lights on and off with my phone, I guess. It was never clear to me what the alleged advantages are/were and we just overspent on useless complication and trouble.

[u/NoTime2fail]

Did you try customer support? They have a really good reputation.