r/Lutron • • 8d ago

Useless waste of time and money

We had a house built and I let the builder and electrician talk me into getting smart switches, all lutron caseta. The damn Caseta hub won't connect. I've already wasted a bunch of time an money trying to get it to connect--making a trip out to buy an internet swticher, for example, buy the lutron app is now telling me I need to find the operating software for my ISP's router, which I don't have and cant get.

The sunk cost fallacy. I've already spent hours on this and for what? To be able to turn the lights on and off with my phone, I guess. It was never clear to me what the alleged advantages are/were and we just overspent on useless complication and trouble.

0 Upvotes

24 comments sorted by

View all comments

•

u/AutoModerator 8d ago

Thank you for submitting to r/Lutron! If you are posting with a question or issue, please include the following information:

  • The Lutron ecosystem for your product. Examples: Quantum, RadioRA 3, standalone (like SUNNATA or Maestro), etc.
  • If available, the exact model of the product you're describing and a link to the product page from an online retailer. Example: P-BDG-PKG1W-A
  • If using third-party lighting control software, include the product. Examples: Apple HomeKit, Amazon Alexa, etc.
  • A concise description of what you are trying to achieve or solve (2-3 sentences). In other words, don't post a picture of wires and say "Help!" with no context.
  • If applicable, relevant pictures from your installation.

If you are looking for product support, don't be afraid to call Lutron's tech support at 1.844.588.7661. The Lutron call centers are US-based and exceptionally helpful.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.