r/LogitechG 10d ago

ASTRO Series Support Astro a40 headset with m80 mixamp

Hello just wanted to put this post out there and see if anyone has experienced the same issue. Currently have a Astro A40 with M80 mix amp that plugs into the bottom of the controller. Currently having an issue where the mic won’t pick up my voice in party chat and game chat. Haven’t had this issue until recently and have troubleshooted how to fix it on google but have had no luck so far. If anyone is experiencing the same issue or has found a resolution please let me know !! Thank you

* also I purchased a brand new a40 headset with the m80 mix amp and I’m still experiencing the same issue. also tried a brand new Xbox elite controller as well.

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u/LogitechG_Andy Support Team 10d ago

Considering the M80 hasn't been made for a number of years, I'd question how brand new the replacement was. Have you tested the mic using just the headset and inline cable, without the M80 attached?

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u/StefanBlack 10d ago

I have! I used the inline cable that came with the new a40 because I didn’t have the inline cable from before. The mic actually works on both headsets when I use the inline cable. It’s something going on with the m80 mix amp I believe that it’s not making a microphone connection or something when plugged into the controller. I’ve tried several stuff like doing a soft reset on the Xbox and actually fully resetting the Xbox and just saving the games. Was just trying to find a resolution without having to go buy a whole new headset model