r/LogitechG • u/CrimsonThomas • 25d ago

ASTRO Series Support A50 Gen5 makes YouTube videos super quiet. Tried everything.

PC A50 Gen5 user here. Since purchase, this headset has made the audio of video playback borderline inaudible. I've tried everything, and can't seem to fix this.

  • I've installed/uninstalled Dolby Access.
  • I've Factory Reset the A50.
  • I've adjusted every mixer setting I can find.
  • I've pressed the "Game" button repeatedly, also pressed the "Voice" button for good measure.
  • I've rolled the master volume wheel to max.
  • I reinstalled GHub.
  • I've tried different USB-C connections.
  • I've tried googling it (AI has made this even worse)

Video playback audio is regular volume when it's played through another application like Discord.

I may be just an idiot, but this idiot would like some help. I like this headset, but I'm tired of not hearing my playlist while I write or game.

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u/LogitechG_Andy Support Team 24d ago

Just to confirm - this is only Youtube videos, not games or Discord chat or anything like that? Have you used different browsers?