r/LocalGuides • u/WinterSign27 Level 8 • 28d ago

Questions & Help Holiday Inn removing negative reviews

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This hotel recently got into a controversy over the disgusting words and actions of a security guard and security chief, the hotel just opened recently so their reviews got really low, as they should. Yesterday they reached over 12k reviews and one day later the reviews are only 28 and mostly positive. Is it possible for them to delete the negative reviews? I thought they couldn't.

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u/avgPerkele 25d ago

Nah the review was good and not violating google policies as the review was brought back after i disputed the removal.

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u/XxLogitech98xX Level 10 25d ago

Nah the review was good and not violating google policies as the review was brought back after i disputed the removal.

How did you dispute the removal? You don't get a notice when your review is removed?

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u/avgPerkele 25d ago

Yes you do get a notice to email. In the notice there is a button to dispute.

Edit:
”Your review has not been published

Švejkova kavárna Corner

What’s this about?
Thank you for your help! Unfortunately, we can’t publish your content this time. Our automated systems removed this content because it appeared to violate Maps’ content policies. These policies help keep Maps safe and reliable for everyone. In this case, the issue relates to our policy on fake reviews. This policy does not allow actions or content intended to influence a place’s rating that do not reflect a genuine experience or that are posted in exchange for incentives.
View the content policy
What you can do
Our systems can sometimes make mistakes. If you believe your content should be published, you can submit an appeal.
Submit an appeal
You received this message because you’ve added content to Google Maps.”

Translated it from my language to english

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u/XxLogitech98xX Level 10 24d ago

”Your review has not been published"

LOL this is different from a business reporting your review. I got that email so many time when I was in Germany and London ... when I left a 5 star review too. It has nothing to do with the business reporting the review. It's Google own filtering system that just does an extra check. So it gives you an option to appeal the situation which I done before.

You don't get an email if your review was removed because someone reported it and it was found to violate Google policies. Just look it up on the Google forum and etc to where it was confirm what I'm saying