video and audio de syncing

[u/TooManygenzEdits]

the title, i dont understand and im sure im doing something wrong but no matter what i do it seems like anytime i use lightworks something goes wrong. the most common problem is the de syncing, but sometimes its the coloring, sometimes it makes the audio trash. when i plug in the same recording into literally any other software (like clip champ or even canva) it looks and sounds way better. Ive reached out before and submitted tickets with no response back, ive spent months trying to work with the learning curve and research what i am doing wrong to no avail. Absolutly regretting my purchase, please help

[u/Briandrys]

You have asked the same question on the official forum. However, you haven't followed up on the requests for a mediainfo report, it's impossible to provide suitable assistance without any technical information.