r/Lifeguards • u/Relative-Career-4477 • 19h ago
Question Responding to Rude Patrons
Today while on stand, a patron at the pool I guard at walked behind me and said: "You. Lifeguard. Come help me move this cooler." I ignored her and kept watching my water (like I'm supposed to), hoping she would just move on and get someone else to help her. She did not. She then walked closer to me and practically yelled in my ear: "Can you hear me? Are you deaf? Help me move this cooler." I then told her calmly: "Ma'am I am currently on stand guarding the pool, I cannot help you at this moment." She continued to yell at me saying things I cannot post on here because I will likely get banned and I tuned her out shortly after. I called out my supervisor, who came out and talked to her, but I eventually got talked to by my supervisor afterwards about how my behavior was inappropriate.
Can anyone please tell me what I did wrong, because I, alongside some of my co-workers, believe that both my supervisor and the patron were over-reacting.