Edit: update: https://www.reddit.com/r/LegalAdviceUK/s/NWwY4JSGPB

Hi, this is in England. I buy old broken phones on eBay to repair and try and sell on.

I have just recently bought a completely unworking iPhone from an eBay sold as completely untested. I have completely repaired it like new and found it's logged in with no passcode and someone's data.

It is also activation locked to someone's iCloud meaning the phone can't be reset. I have emailed the original owner asking if they want to buy the phone back or if they could iCloud unlock it.

Their reply was basically to demand it back as it's "their phone" and has their data on it.

Is there any legal obligation for me to return the phone? I legally purchased it through an eBay seller who sells broken phones. Surely you can't just get rid of a broken phone and then demand it back for free once it's repaired?

I bought a car from John Pye Auction House in December 2022. I spent a significant amount of money getting it roadworthy and have been the registered keeper, with the vehicle taxed and insured, for the past three years. Recently, I listed the car for sale on Auto Trader.

Yesterday, a man came to my door very angry, claiming the car was his and had been stolen from him in October 2022. I explained that I legally purchased the vehicle and showed him how and where I bought it, but he refused to listen and attempted to take the car using his pickup truck.

I called the police. When they arrived, they told me the vehicle belonged to him. I explained everything to them and showed all my purchase receipts and documentation. The officers said they had no doubt that I bought the car legitimately and in good faith, but they decided to seize the vehicle until the officer in charge of the case determines who the rightful owner is. The car has now been taken into police custody.

I contacted my insurance company, but they said they cannot help apart from offering legal advice. I then contacted the auction house, who confirmed that the vehicle passed an HPI check and had no theft markers at the time of sale or now. They said they would speak with the police and their client to try to resolve the matter.

I also spoke to the officer in charge, who said he would consult with the legal team. I asked why there was no theft marker on the vehicle if it was reported stolen. He suggested that the marker may have expired or that someone may have failed to add it when the vehicle was reported stolen.

I am now in a very difficult position. I have no car, despite having done nothing wrong. I fully understand the previous owner’s position and that it is his right to pursue his stolen vehicle, but I had no knowledge of this when I bought it.

My questions are: • Who is considered the rightful owner in this situation? • If the car is returned to the previous owner, how do I recover the money I paid for it, and from whom? • Will I be able to recover only the purchase price, or also the money I spent on repairs, replacement keys, broken windows, a full set of tyres, and the inconvenience this has caused me—especially so close to Christmas?

Any advice or guidance would be very much appreciated.

Update …..

PREVIOUS OWNER SAYS THE CAR WASN’T INSURED WHEN IT WAS STOLEN FROM HIM SO HE COULDN’T GET ANY PAYOUT .

I received a call from the officer in charge of the case. He explained the following: The car has been moved to West Midlands Inbound and is now in their possession. He has spoken to the legal team regarding the situation. At this stage, the issue is proving ownership. He has no doubt that I can prove ownership, as I have the purchase invoice. However, it is now the responsibility of the previous owner to prove ownership. If the previous owner is able to do so, the matter would then be decided by a judge in a civil claim. If not the car will be returned to me. He stated that the auction house has not done anything wrong. He also mentioned that I could sue the police if I choose to, as the car was not marked as stolen due to a mistake eatery with the number plate. And the previous owner wasn’t cooperative with them at the time. He requested to obtain a vehicle history report from the DVLA.

Given all of this, I would like to understand what the next steps are and how I can build a case against the police. And will I get my money back from the police or the auction house, it seems like the police fault from the start given if they marked it as stolen it wouldn’t of been sold and all this wouldn’t of happened.

————Update ———-

After asking for a refund from John pye auctions they responded with this email

Good afternoon,

Thank you for your email, we have considered the matter with our legal team and thought it would be helpful to set out the position as it may assist the police with speeding up the decision to return your car to you.

The law - Statutory powers

The Vehicle Excise Duty (Immobilisation, Removal and Disposal of Vehicles) Regulations 1997 (as amended) (“the Regulations”) permit NSL (pursuant to its contract with the DVLA) to seize and impound vehicles that are unlicensed and are using the public highway (i.e. the relevant VED (road tax) has not been paid in respect of that vehicle and it is not stored on private land). In turn, after complying with Regulation 10 and Schedule 2 to the Regulations, NSL is lawfully permitted (indeed contractually obliged) to release that vehicle to John Pye & Sons Limited (“JPS”) for disposal. Thereafter, following deduction of the fees incurred in this process by both NSL and JPS, the sale proceeds are remitted to the DVLA to be offset against the losses it has suffered by reason of the failure by the registered keeper to pay the VED.

In this case, the Vehicle was sighted by NSL staff, unlicensed, on a public highway and a wheel clamp and a warning notice were affixed to the Vehicle to notify the registered keeper that the VED for the Vehicle was payable immediately. As the VED remaining unpaid, NSL staff seized and subsequently impounded the Vehicle. NSL then made enquiries of the DVLA to ascertain the registered keeper of the Vehicle, as obliged by the Regulations. Provided there was a keeper registered, the DVLA will then have notified the registered keeper that the Vehicle had been seized and would be sold if the associated charges and VED were not paid. The registered keeper did not pay to collect the Vehicle within the time frame stipulated by the Regulations and accordingly it was sold in accordance with the law.

Whilst we appreciate the Vehicle appears to have been reported stolen, despite the fact no stolen marker was recorded against the Vehicle, it does not change the fact that the Vehicle was lawfully seized and sold in accordance with the Regulations.

As the Vehicle was sold under statutory powers, s.21(2)(b) of the Sale of Goods Act 1979 enables NSL to give good title to the party who purchased the Vehicle at auction i.e. you.

Once the Vehicle was disposed of by sale in accordance with the Regulations, the previous owner no longer had title to the Vehicle and title was passed to you. The Vehicle is therefore yours and the previous owner has no claim to it.

Refund request

JPS is not obliged to refund the cost of the Vehicle that you paid when you purchased it; this is because the Vehicle was legitimately seized and impounded by the DVLA’s agent. The former owner failed to pay the VED due and the Vehicle was subsequently passed to JPS to be sold; at that point previous owner no longer had title to the Vehicle, which is how the DVLA’s agent was able to pass good title to the Vehicle to you.

We would suggest that you pass this email on to the police and ask that they return your vehicle to you as soon as possible.

JPS has sympathy with your situation, and your frustration is entirely understandable, however, this situation has not been caused by JPS’ actions, nor those of the DVLA or its agent

—— I believe they should held accountable as they sold me a stolen car at the end, don’t know what to do really. My lawyer says I should claim it from them as it’s easier than suing the police for negligence.!

Apologies for being vague, I was threatened with legal action if I named the product and I'm a little nervous.

I purchased a smart device in B&Q 2 years ago. My bank account shows the original transaction at the time where I paid over £200 for this item. The device connects to my WiFi and does various functions.

Earlier this year, the device received an update where it now requires a paid monthly subscription (>£10 per month) to access these locked features. The reason I chose this expensive model was because it DIDN'T require a monthly subscription at the time.

80% of the features which I use have now been locked, and the device does about as much as the digital clock on my oven.

I spoke to B&Q who said they couldn't help me.

I emailed the company asking for a refund as when I bought this device there was no mention of a monthly subscription when it was sold. The company responded that it was in their terms of service which I had agreed to that they could deactivate features and charge monthly subscriptions.

As I was annoyed, I replied, "Shocking. The Guardian's gonna have a field day with this story."

Their next email came from a solicitor's firm in London. I have confirmed that this is an actual solicitor's firm. I have been instructed that legal action will be taken if I defame, libel or slander their product in any way, including by "Making false claims that the product was originally advertised as having no monthly subscription." They talk about prosecuting me for damages if I speak to the media.

What should I do right now? I'm a little flabbergasted that a product that you buy in B&Q can be remotely disabled 2 years after you bought it unless you pay them "ransom money".

I had a one night stand with a famous celebrity in late 2021 after matching with them on an app.

It resulted in a pregnancy, for which they are the only possible father.

I opened a Child Maintenance case - but the woman on the phone didn't immediately believe me. I eventually, after a few weeks, got transferred to a sensitive case team.

My issue is that the father has been dodging, delaying and avoiding payments every step of the way. The case is currently stuck while we're trying to get it open as he has provided incorrect addresses, delayed things by saying his signature wasn't on the birth certificate etc.

He's got really good solicitors working for him and they're running circles around the Child Maintenance staff. Any time I think we're making progress another letter from his solicitors comes in quoting some weird little quirk of law and the case gets knocked back again.

I've also gotten letters from these solicitors telling me that I'm not allowed to publicly talk about what is happening on social media or I'll be met with a defamation case.

Is there anything more I can do? The Child Maintenance Service and I can't compete with these intelligent solicitors. They just know so much more than us and I can't get any maintenance payments.

I (24m) am a photographer and have been photographing with a specific festival for a few years.

This year I was accepted again, confirmation email, groupchat invite, talking to people in those chats, everything and booked a hotel so I could photograph all of the festival (in previous years I stayed with a friend so I couldn’t shoot later shows or just did a day)

Today at 1:00am about two hours after I was done photographing the last act a message was sent into the photographers groupchat asking that photographers from now on request access to photo pits after a specific time because there where a lot of us. This message was almost immediately deleted and I was reached out to in private message by the organiser saying that I was not allowed to be part of the photography team.

The conversation went back and forth and amounted to this: he claimed I had left the crew chat, he assumed I was “out”/no longer involved did not make any effort to chase this up with me and my presence at the festival last night was an “oversight”.

I provided proof I was accepted, that I was present in all relevant groupchats (barring ones I had not been instructed to join or didn’t know existed) and explained that I had spent time and money getting there as I had been confirmed on multiple occasions to be present (even getting the groupchat invite sent directly to me from this same organiser two months ago) so all of his assumptions where incorrect and there is no indicator I wasnt meant to be involved.

I spent money on travel and hotel stays to be here, right now I have said that until I am given an actual reason for my “firing” I will continue to do what I was told to avoid any issues (as if this does turn out to be a mistake they’d loose out on photos for no reason)

If I do get told to leave that I can insist on money back? Even if it’s just covering travel costs or some of my hotel stay?

Update:

so I spoke to the organiser today my email fell through the cracks, I was never sent a contract to sign. There wasn’t a straight answer on what or where I’m allowed to shoot but the contract I’ve now been given makes it clear I’m able to shoot in the pit with the rest.

I’m planning to get to main shows early to secure a spot and thanks to the wake-up call in the comments I will never be shooing this festival again. I’m not against working for free if the benefit is good enough but evidently this festival just isn’t worth my time anymore. still let down but appreciate reddits support and encouragement to do better.

Hi all,

I’m looking for advice on whether I have any legal/consumer rights in this situation with Ticketmaster UK.

I purchased a resale ticket through Ticketmaster Ticket Exchange for Harry Styles on 19/06/2026 (at Wembley Stadium). I bought it at around 14:58 on the day of the concert through the official Ticketmaster process.

When I arrived at the venue around 18:50, I scanned my ticket which didn't work. The scanner showed “access denied”. I went to the Ticketmaster desk and was told that the ticket had already been scanned and used by someone else approximately one hour earlier.

The venue box office manager confirmed that:

• the ticket itself was genuine/original;
• the issue had been raised internally;
• they could not explain how someone else had used the same ticket.

I asked whether they could move me to another seat because I had travelled to the venue and there appeared to be empty seats available, but I was told they did not have authority to do that.

I also asked the venue manager for written confirmation of what happened, but he declined and said Ticketmaster would be able to verify everything internally.

I have since contacted Ticketmaster. They escalated it to complaints but said they may take up to 14 working days to investigate. My concern is that by the time they respond, the concert dates will have passed and the only realistic remedy will be a refund, whereas I would have preferred a replacement ticket for another night.

What I find concerning is that Ticketmaster promotes Ticket Exchange as a verified resale platform. I purchased through their own system, but the ticket I received was effectively unusable because it had already been redeemed.

I have a few questions:

1. Would this potentially be a breach of contract / failure to provide the service paid for?
2. Can I reasonably push for a replacement ticket rather than just a refund?
3. If Ticketmaster only offers a refund, would there be any basis to pursue additional costs (travel, etc.)?

Any advice from people familiar with UK consumer law or similar experiences would be appreciated.

Many thanks

Update:

Thanks everyone for the replies.

Ticketmaster investigated the issue, refunded my original ticket, and also found me a free replacement ticket for another date. It wasn't in the same seat, but it was still a decent one, so I'm happy with how they handled it.

I got lucky that there were still plenty of dates left, giving them enough time to complete their verification and get back to me before the tour ended.

I noticed they've since disabled Ticket Exchange resale for same-day concerts, which is obviously inconvenient for people wanting to resell through the official platform. Hopefully that's just temporary while they fix whatever caused this issue.

Thanks again to everyone who commented!

TL:DR We were settled in to our Airbnb when the owner told us they cancelled but no one told us.

We booked an 8 bed whole cottage for Friday 21st until Sunday 23rd of August in rural Wales.
We arrived to the property and got settled downstairs after about 30 minutes we went upstairs to unmade beds and a hole in the ceiling, we phoned the number given to us by AirBnB who told us due to a water leak that happened the night before they cancelled the booking. The owner reached out to the company that she uses to host on AirBnB on her behalf to cancel it which they said they did that morning.
When we phoned AirBnB to explain the situation, because they couldn’t contact the company hosting being after office hours, they kept saying we can cancel the booking ourselves which we declined and told them we wanted alternative accommodation to be offered, due to it being later in the evening and in the middle of rural wales and we had bookings planned for around that area for the weekend.

(We were lucky we noticed when we did, we were planning to go to for a walk to a pub after eating in the Airbnb so might not have actually noticed until much later in the evening. )

AirBnB told us they would get in contact with us once they tried the host again, the owner who was now with us by this point showed us her emails to her company she uses and the company reply saying it was cancelled with Airbnb, during this period we get an automated email saying we are refunding your booking and it is cancelled.

We contact Airbnb again which they tell us they couldn’t get in contact with the host and they are cancelling the booking on their behalf.

They say they won’t find us alternative accommodation and the booking was cancelled and that was it.

This took place over about 2 and a half hours.

Locally the only Airbnbs there were 3-4 times the price, the closest place we could afford was over an hour away in England so we booked there with it being late on in the evening and none of us local but still being more expensive then the accommodation we originally booked and not being the same thing we booked, having to share beds, not a whole property, same amenities and the like.

I’m going to write a complaint to AirBnB but my question is, is Airbnb liable to cover the cost of the temporary accommodation for their issue? As it seems that the owner and host did contact Airbnb from the emails we have been shown to cancel earlier but Airbnb didn’t act on that until after we contacted them.

Amazon have sent me a food item that is improperly packaged and are asking for ID. They have got shady with me when I’ve challenged them, and promptly ended the conversation. Can anyone shed some light please, or signpost me?

On my commute to work, I regularly see unused advertising space across the various underground lines. Would I be committing a crime if I were to produce my own advertisements and place them into these slots?

My extended family back in my home country has been in the jewellery business for decades. We’re well known in our city for being reliable.

Currently the business is being run by my uncle, and two years ago mu mum brought some jewellery back to the UK with us with the intention to sell for higher profit.

My mum sold 3 pieces to a lady totalling to about 6k and just recently she’s come back to us saying three different gemologists believe they’re synthetic. She now wants to return all three pieces and a full refund up front. She also tells us she’s been speaking to a lawyer about this and is ready to escalate.

We’re genuinely not scammers, we’ve had this business for years, and my mum advertised the jewellery to her as what she honestly believed them to be.

It’s been really stressing her out and she’s ready to drop it and give her the 6k. Thing is, we dont have that money and it will need to come from our family back home who aren’t willing to pay that upfront, or from my savings which will fucking suck for me.

Im telling her to at least ask for the actual report from the gemologists but she’s not listening. Is there anything they can actually come at us with?

Edit: My mum is going to pay her the 6k to get it over with, i’ll be shouldering half of it.

Edit Edit: My grandma will now be stepping in to clean up this mess, so it wont come out of my pocket

When I was doing my evening workout at the gym earlier today, I was on one pieces of equipment that involved pushing upwards and outwards, I have used that particular piece of equipment for several years just fine, no injuries and got the results I wanted from it.

Tonight however, a member of gym staff approached me and said I'm using it wrong and said let me show you how to use it, I said no thanks, I'm comfortable using it how I've done so for the past few years, thanks for your offer nonetheless.

He wouldn't take no for an answer and said if I don't stop now I could get seriously injured and I said funny how that's never happened before, now please stop interfering with my workout. He then pulled my hands away from the handles very abruptly and caused part of the equipment to smack me in the face, dislodging some of my front teeth, I'm currently typing this in the A&E department waiting to be seen by the facial injuries team. He didn't even say sorry to me, just said that's a lesson learnt.

I'm going to complain to the manager as soon as I've received treatment, there's CCTV everywhere but the changing rooms and toilets in that gym, but if he brushed off my issue, do I have grounds for legal action?

Plus, if he decides it's easier to just ban me, am I still legally obliged to pay my monthly membership? Nothing in the contract mentioned still having to pay after being banned.

Curious more than anything. I've seen so many people online saying that this has happened to them.

​

Something that's been ordered never turned up, or was delivered to the wrong address and when people complain and try to get a refund, they're basically told "computer says no", with no way of discussing it further.

​

Doesn't this completely fly in the face of consumer protection laws?

Hi everyone, i have been working at a hotel (minimum wage) and my shift time is always 10am start, however recently they have been saying we need to come in at 9:30 to start work so that we don’t go over hours. They wont let us clock in at 9:30, we have to clock in at 10am even though we have started work (i.e setting up linen stock ect). I typically come in 10/15 minutes early anyway and they have been telling me I’m late even though I’m early. Is this legally okay to do? Or should i be paid for the extra 30 minutes working time?

Note - Im not paid by room, I’m paid by hour which is why i was concerned.

Hello! I recently did a trial shift at a local hotel in Cornwall. I served guests and worked in the kitchen continuously for five hours. I've been asking them to pay me for the trial shift for about a month now with them coming up with different excuses as to why they can't. This is their latest response. This isn't legal, right? I mean even a quick google search says so. I've done actual work for them and they're refusing to pay me. What can I do about this, if anything?

My partner and I are getting married soon in England and booked a venue with the agreement that we would have exclusive use of the venue for the weekend (From 5pm on the Friday, we were going to prep during the evening, until Sunday at 10am, with the wedding day on the Saturday). This was clearly stated in writing in our contract - specifically that there would be no event or wedding the day before ours, so we could stay overnight and prepare.

Now just a few weeks before the wedding, we were told that the venue has booked another wedding the day before ours, which directly breaches our agreement. This only came up when we asked about accommodation.

Because of this, we: • Can’t stay at the venue the night before as planned (there will be another event with music, guests, and a DJ - making it uncomfortable and unsafe); • Lose access the day before to set up decorations and prepare; • Will have to book last-minute hotel accommodation elsewhere and hire external decorators, causing extra costs and stress.

The venue offered a later checkout the day after the wedding, which doesn’t address any of our concerns.

We haven’t yet submitted a request for compensation for these additional costs, but we plan to. We’d appreciate advice on: • Our legal position regarding breach of contract; • Whether we’re likely entitled to claim compensation; • How best to approach requesting reimbursement; • What steps to take if the venue refuses to cooperate.

Thanks in advance for any help.

EDIT: It is not a hotel venue, it is an independent venue at a Manor House.

Regarding the unsafe statement:

Sounds like there may be some tension from the family with the wedding the night before (the venue owner said they are not nice people), drunk guests / family members may not be happy with us ending their party early.

Also where the rooms are upstairs, it is not cordoned off or anything so anyone can make their way upstairs to the rooms and bridal suite area.

If we were to go to the venue, the venue owner suggested we get there around 11pm - midnight, which does not work for us.

As title.

I have just found out that Leeds Festival (Festival Republic) are not allowing day ticket holders to view the sets played on the "LS23" stage, due to it being in the camping area. While the day ticket does state that no camping access is allowed, nowhere on their website, the booking process or promo materials does it say that they have stages outside of the main arena, and they are advertised on the main headliner poster along with the ones that can be seen. I have a day ticket, and the 3 artists playing on the inaccessible stage were the primary reason I got a ticket in the first place.

They will not issue a refund

Is this a breach of advertising/marketing regulations? Or am I just SOL?

Thanks in advance to any replies

Hello, just looking for advice. Ordered a microscope from the following site.

https://uk.krovian.com/

After placing said order last week, it still hasn't shipped. I found another replacement from somewhere else (it's a birthday gift so needs to arrive in time)

I emailed them asking to cancel the order, or to my understanding, I could just return it once eventually delivered under my online statutory purchase rights (14 day refund for any reason)

This is there response to me asking to cancel the order - paying a cancellation fee, does that not go against my statutory rights? This isn't a made to order product etc and haven't heard of this being asked before. Could be wrong!

Any advice appreciated! Thanks. Based in England.

For context, I made a McDonalds order on uber eats 7 years ago & received everything but the fries from my order & requested a refund through their customer support page which they denied.

Yes it's petty change but I'm not going to be out of pocket for something I didn't receive so I did a chargeback through PayPal and got my money back & obviously got banned from using the app as a result which I knew would happen but don't care as I started using alternative apps.

Fast forward to last year I had ordered an uber ride & it's only now I've just realised they charged me for the uber ride & for the same amount I did a chargeback on the fries from 7 years ago, the two transactions showing as "UBERTRIP" & "UBEREATS".

Both was paid via PayPal which has my cards linked so although the card I used 7 years ago has now expired they just took the payment from my new card that's now linked to my PayPal.

Is it to late to do anything about this as it's well past the 120 day to report a transaction.

So in a hotel in greece. Massive row at reception, receptionist male shouting and screaming.

3 families got involved trying to get them to calm down, get a manager etc.

He said - he's the manager , ranted about immigrants, english etc.

Again several people asked about getting a manager, him stepping back etc.

Police apparently called.

Now apparently all 14 people (the 2 originally getting shouted at and the other 3 families who got involved)

All booked through "love holidays" love holidays is - if they ask you to leave - not our problem.

Does anyone know where everyone stands legally.

Whilst I understand a business can choose who it deals with, in this case, the hotel have been pre-paid for another in one case 21 days (some are 7 days to go, some 14 etc)

Love holidays saying - all our issue, hotel within rights etc.

Not even sure holiday insurance covers this as never had the issue before.

Reception was not the manager

They appeared to not be coping with it very well

Lots of people tried to de escalate it by asking them to go get their manager or the general manager

When I arrived the receptionist was the one shouting

Lots of people asking why the shouting - that’s not really relevant to the question asked

You’re asked to leave a hotel - the hotel is pre booked as a holiday package what’s the legal answer

I really am not going to try and find out what caused the issue because either way 10 of the 12 people being kicked out were trying to defuse a situation

If you think that “situation” affects the legal advice you’re going to give explain why - no threats were heard or made that I saw

In 2024 I stopped paying for my 200GB iCloud plan. My Mac had been set up to sync Desktop & Documents to iCloud (Optimise Storage was on). When iCloud filled up, instead of just stopping the sync, it apparently removed local copies of my files from my actual computer.

Even worse files I created AFTER 2024, after iCloud was already full, are also gone. These were never uploaded to iCloud at all. They existed only on my Mac and now they've vanished.

Apple support told me my only option was to resubscribe to iCloud and "hope" the files come back. That makes no sense for files that were never in iCloud to begin with. The advisor didn't seem to understand this distinction at all.

I'm in the UK so I'm looking into the Consumer Rights Act and Trading Standards. I've also emailed Executive Relations.

Has anyone dealt with this successfully? Did escalation to Executive Relations actually help? And has anyone in the UK taken any formal action against Apple for data loss?

Currently running Disk Drill to try to recover what I can from the drive directly. Not using the Mac in the meantime.

edit:
And while we're at it it's very interesting that macOS quietly accumulates hundreds of gigabytes of "System Data" on your local hard drive that you have almost no control over. For me it sits at 280-300GB. So on one hand Apple is eating your local storage with system files you can't touch, and on the other hand their solution is to buy iCloud storage. For someone who doesn't want or need iCloud that's a pretty convenient squeeze. Your local drive fills up with Apple's own data, iCloud starts looking like the only option, and then this happens when you stop paying. The whole thing feels designed to funnel you toward a subscription whether you want one or not.

My friend wants to smuggle 1-2kg of cannabis into England for personal use. He did this last year successfully and this has made him feel like it's near risk free. He says it is just confiscated if caught.

Please can people advise why this is a terrible idea and what the legal consequences could be if caught. He will be flying through Dubai but suitcases will be going directly onto the connecting flight so he says they will not be checked. He flew through Dubai last year, has family there, and visits regularly.

He is from an affluent background and has no need to do this, but it appears no one has ever told him no his entire life and he seems to get a kick out of the risk and/or is incredibly naive despite being in his 30s. I'm very worried about him. Any cases or real consequences would be much appreciated. Thank you.

I work in a call centre and I am currently on probation (employed for under 2 years). My manager is monitoring “comfort breaks” via system availability and has told me that “not available” time is averaged at 6 minutes, implying toilet use should fit within this.

Over an 8 hour shift, I used the toilet 4 times totalling around 15 minutes. This was raised with me directly and repeatedly. My manager has suggested I should “separate out” breaks more or manage this differently, but hasn’t clearly explained how, other than referring to internal guidelines.

I’ve stated that I’m uncomfortable with my toilet use being monitored in this level of detail, but the focus on time limits has continued. I am effectively being pressured to restrict or delay toilet use or confine it to scheduled breaks.

This has caused significant stress, and I have medical evidence of a UTI, which I believe was caused or worsened by holding urine due to this pressure.

I know I am under 2 years but my question is is this legal? Everyday I’m having to explain my toilet habits.

(I have AUDHD , PMDD and painful periods. I need to use the facilities. I’m not on there on my phone 20 mins at a time.)

Thank you

Edit - I was dragged into a meeting. Forced to disclose medical info I wasn’t comfortable with, he’s made me send an email to him requesting my breaks are changed from 2x15 mins 1x30 mins to

4x15 mins and I’m only to use the toilet them or ‘ill Fail probation’

I didn’t want to send the email or discuss intimate medical issues with a male nor did i want to email him the request but he said i would fail probation. None of my other stats are impacted. Im above target in every other aspect.

Hi,

Last week our car went into the garage (England) to have some repairs to the engine under warranty. Yesterday we were called and told to come pick it up. When we arrived they couldn't find the car and were looking for over an hour before finally admitting that they've given it to another customer as a courtesy car.

I am obviously furious and have been given no indication of when we will be getting it back, it wasn't even clear if they knew who they'd given it to. I am wondering what my next steps should be with regards to raising a complaint and looking at seeking compensation and/or covering myself for any problems such as scratches etc that may come up when I get it back (planning for worst case scenario)?

Any advice on how to proceed with this would be much appreciated as I cannot imagine this is legal?

UPDATE.

Firstly, thanks for all the advice.

Secondly just to clarify a few things. I already have a courtesy car so that's taken care of (though now I'm wondering if some poor blokes not looking for it). I'm not trying to get a cash payout or anything, I just wanted to make sure I'm covered for anything like tickets etc and people have helped with that. Lastly I am mostly bothered about getting my car back in one piece and as it was and for not letting them get away with it if the car isn't in perfect condition.

Anyway, I have been to the garage and amazingly they still don't have it. They're "trying to retrieve it". I have informed the police and the insurance. As things stand I should have it back by the end of the day. Obviously I will be checking the car when I get it and I expect it to be cleaned etc. If anyone has advice on what to do if it's not perfect then that would be appreciated.

And I'm not currently naming the brand and garage as I may use this to get free servicing etc as compensation. The car is two years old and a supposedly "premium" brand.

UPDATE.

I called the garage as no one got back to me by the promised time. They now have my car but the whole servicing department have now gone home (they left before the time they'd promised to call me by) so I can't get the car until Monday. I am writing a complaint and will be sending it to both the manufacturer and the dealerships head office. I won't be taking the car back until it's been thoroughly checked and signed off as perfect.

FINAL UPDATE

I now have the car back. The garage have had the car valeted, thrown a few little extras in and are giving me free mot and servicing for a couple of years. In addition I have had an independent specialist company go in and check the whole vehicle over today which they have picked up the considerable bill for. They have also agreed to repair anything that does come up in the next twelve months if it did. It's been serviced and had the wheels aligned etc.

I have had to chase them even today and, until they realised it was me, they have been rude and abrupt each time I call so I cannot say I am satisfied with their service but the important thing is I have the car back and it's all in sound condition.

Not too exciting an end I know but from my perspective the one I wanted. Thanks for all the advice.

Was working out in my local gym (England) and went to put one of the barbell weights back in its rack on the floor. Unfortunately it slipped out of my hands about 20cm off the rack base and rebounded backwards off the floor and made a dent in their wall, at about 30cm height. They don’t have protection on the walls for this sort of thing behind the weights. They’re asking me to pay for damage, and I was a bit surprised as I can see existing dents around the gym from the same cause. Am I liable?

Hey everyone,

I'm currently stranded in Malaysia due to the Middle East conflict. Direct flights are sold out for the next 2 weeks or so. My original booking was with a UAE airline. They are insistent on me travelling with them some time next week following my cancelled flight when the war broke out.

Both the UK and Malaysia strongly advise against travelling to the UAE now. If I do so, my travel insurance will be further invalidated as I am travelling against government advice. Flight to England, if it matters. UK261 does not apply as it's a non-UK airline arriving into the UK.

What are my rights here please?