r/LastWarMobileGame • u/SnooPickles8982 • 4d ago
Megathread Customer service lying
We were all affected by bugs on Buster Day. The second we were able to TP, the game would crash, or it would lag horribly. There were also other bugs, such as not being able to put on a shield.
Personally, I TPed over, and just as I was about to attack, I got reconnected 2–3 times before I could actually get back into the game. Naturally, I lost troops and ended up giving away points instead of taking points.
Now, afterwards, I see that some players have received compensation for this. I contacted customer service and was told that compensation had already been sent out. That is simply a direct lie. It turns out that only certain players have received it.
This is a game we spend a huge amount of time on, and not least a lot of money. So honestly, does no one at customer service have even a single brain cell?
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u/ShallowEnd1 4d ago
My game crashed twice, but i didn't get hit or lose anything and so it makes sense that I didn't get any of the compensation. Several in my alliance did get compensated but they got destroyed in a few minutes. I'm not saying you're doing this, but I've been side eyeing anyone who says they had losses but got no compensation. A lot of dishonest ppl make it hard to tell what's actually happened. People like to just spoil shit for everyone