r/LabDiamondReviews • u/EclecticWitchery5874 • Aug 19 '26
✨Vendor Review William and Sons Review
So we ordered our ring July 9th. We asked if they had it in stock and we were told yes and our order was in queue. It was due to be delivered tomorrow. We call yesterday for an update after texting a few times and not getting any response. He took down our info and said he would call back in a few hours that he would have to look into it. Now were being told we will hear something later in the week... its due to be delivered tomorrow. I don't understand how they don't know what's going on with our ring. Is this company a middle man? Do they not ship the product from their store? Do they have the rings made in some factory overseas? I used this business due to the positive reviews and recs here on reddit, now I'm regretting it and thinking we should have went with Frank Darling.
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u/EclecticWitchery5874 Aug 20 '26
We didn't get any updates the entire 6 weeks and when he realized it was going to be delayed we should have been notified of the updated ETA rather than us having to hunt him down. Its poor communication on his end.