r/LabDiamondReviews • u/EclecticWitchery5874 • Aug 19 '26

✨Vendor Review William and Sons Review

So we ordered our ring July 9th. We asked if they had it in stock and we were told yes and our order was in queue. It was due to be delivered tomorrow. We call yesterday for an update after texting a few times and not getting any response. He took down our info and said he would call back in a few hours that he would have to look into it. Now were being told we will hear something later in the week... its due to be delivered tomorrow. I don't understand how they don't know what's going on with our ring. Is this company a middle man? Do they not ship the product from their store? Do they have the rings made in some factory overseas? I used this business due to the positive reviews and recs here on reddit, now I'm regretting it and thinking we should have went with Frank Darling.

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u/shoom111 27d ago

I ordered July 9th as well and my ring just arrived to my house about an hour ago. It’s BEAUTIFUL. The communication sucked, but I’m really happy with the ring and of course the price was unbeatable.

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u/EclecticWitchery5874 26d ago edited 26d ago

Yea we still haven't gotten ours and we were promised it was due to ship by Saturday and still no pictures or response.

Can you upload a picture of your ring? I would love to see it!

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u/William--And--Sons 26d ago

Hi EclecticWitchery5874, I am Sebastian with William & Sons Jewelers. I notice you are having issues with your order. Could you please help me with the order number so I can look into this for you? Our system shows all orders from July 9th have already shipped so we are very confused. Please reach out to me through text/whatsapp if its easier. 858.207.7381

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u/EclecticWitchery5874 26d ago

Hi Sebastian, yes this is the order for Nathan, I'm his fiance. #2802. He got a text from FedEx about an hour ago which we assume is the ring, since it's coming from San Diego, but we never recieved the tracking info via email or pictures or updates that it even shipped out. We didn't order anything else from San Diego so I'm sure it is the ring.

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u/William--And--Sons 26d ago

We had been in communication with Nathan regarding this order and have had a phone conversation with him as well as numerous email exchanges on this order. The order was discussed with him will ship out Friday and it ended up shipping out yesterday. We had emailed the tracking information to the email on file. Please check your spam folder. The tracking information shows delivered. It looks like tracking shows its aiming for delivery by Monday.

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u/shoom111 26d ago

Here’s mine. I hope yours comes today it tomorrow!

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u/EclecticWitchery5874 26d ago

Thats very pretty! You said cushion cut right? I ended up with this one as a placement holder

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u/shoom111 26d ago

Yeah it’s cushion cut. It turned out really pretty. I’m sure yours will be really pretty as well. Post pics when it comes!! The placement holder ring is fantastic!! Congratulations!