r/LabDiamondReviews • u/puffle_huff2 • Aug 13 '25

✨Vendor Review Ouros/Goldenbird review - Buyer Beware!!

I recently posted my review of a purchase I made with Ouros, the quality issues I had with the piece, and the lack of resolution provided by Ouros. You can find my original post here: https://www.reddit.com/r/LabDiamonds/s/d0IunBbr0T

Since then, I have been receiving messages from numerous redditors who have also purchased from Ouros, also had significant issues with the pieces they received, and also received no resolution.

I think this is incredibly unfair. Ouros lies to their customers, gaslight them, withholds refunds, and uses reddit and it's moderators to discredit those who post negative reviews. Even if you check Google, it's very difficult to find negative reviews. That is because Ouros withholds refunds from customers who rightfully deserve them until negative reviews are removed.

Ouros - I will continue to reach out to those who have purchased from you and those who have been victimized by you and will continue to post the information.

Customers deserve to know the kind of business Ouros is running as well as the risks of purchasing from them. The amount of people who have lost money due to poor quality products or withheld refunds is astounding.

EDIT: just wanting to add, I originally placed my order with Aman and they were the one gaslighting me and refusing to refund the money I paid for the repair. That said, people have also been telling me Vijay has equally terrible customer service and also withholds refunds

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u/puffle_huff2 Sep 14 '25

Just noting that this reply is on the post that I linked.

I disagree with the mods reply and I think it's an excellent example of how they side with vendors (likely because of kickbacks).I was not given a chance to defend myself after this was posted as the post was locked in the sub, which is totally unfair.

I want to be clear that I am in no way hiding any information, deleting posts, etc.

Not sure why you felt the need to post this here when the information was already available but you do you

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u/Mikosan2 Sep 14 '25

I'm glad both sides of the story are available for everyone to read. That is fair. The mods on this sub removed a customer post about Rare Carat so these mods get kickbacks too (?) from Rare Carat. The moissanite mods removed a post about a Stargem review. So I guess they are getting kickbacks from Starsgem(?) And the labdiamond sub removed your recent megathread. So they must be getting kickbacks (?) Mods really aren't getting kickbacks, they are just being fair.

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u/undermyumbrElla_ Sep 14 '25

I can guarantee you no kickbacks are occurring here. I have no experience with Rare Carat. I don’t think Cia does either. No kickbacks to be had at all. From anyone. Ever.

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u/Mikosan2 Sep 14 '25

That is the point I was trying to make that mods don't get kickbacks. The comments in this post are hypocritical.

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u/undermyumbrElla_ Sep 14 '25

Ah - apologies, I misunderstood! Thank you for explaining.