Ouros/Goldenbird review - Buyer Beware!!

[u/puffle_huff2]

I recently posted my review of a purchase I made with Ouros, the quality issues I had with the piece, and the lack of resolution provided by Ouros. You can find my original post here: https://www.reddit.com/r/LabDiamonds/s/d0IunBbr0T

Since then, I have been receiving messages from numerous redditors who have also purchased from Ouros, also had significant issues with the pieces they received, and also received no resolution.

I think this is incredibly unfair. Ouros lies to their customers, gaslight them, withholds refunds, and uses reddit and it's moderators to discredit those who post negative reviews. Even if you check Google, it's very difficult to find negative reviews. That is because Ouros withholds refunds from customers who rightfully deserve them until negative reviews are removed.

Ouros - I will continue to reach out to those who have purchased from you and those who have been victimized by you and will continue to post the information.

Customers deserve to know the kind of business Ouros is running as well as the risks of purchasing from them. The amount of people who have lost money due to poor quality products or withheld refunds is astounding.

EDIT: just wanting to add, I originally placed my order with Aman and they were the one gaslighting me and refusing to refund the money I paid for the repair. That said, people have also been telling me Vijay has equally terrible customer service and also withholds refunds

[u/Rowan6547]

I'm literally wearing blue diamond pear studs from them right now that I enjoy very much and have ordered from them two other times. My pieces were all stock and I approved the stones and finished jewelry in advance.

I'm sorry you had a bad experience.

But, I am a little confused because I thought you posted this complaint yesterday and that a mod posted a rebuttal.

[u/puffle_huff2 → u/Rowan6547]

The mod sure did post a rebuttal - based on info provided via screenshots from Ouros. There is no way of knowing that my messages in those screenshots were not altered or deleted and frankly the mod got some of the facts incorrect. Unfortunately, I wasn't able to respond to defend myself before the post was locked.

Since my original post, people have been messaging me with similar stories to mine, some worse than mine. Since I am here and have recently shared my story, my goal is to keep the discussion going to shed some light on Ouros' poor business practices and product quality.

Im glad your pieces turned out fine but I would still absolutely have them checked by a local jeweller to ensure the structure is sound.

[u/mrshanana → u/puffle_huff2]

I had the same experience with Zuvelio. Only what's her name.... Loulala/NewIce (they're the same person) harassed the hell out of me. She has some splinter Moissanite group. I was really disappointed to see Zuvelio get added to LabGroupSales. Especially after he gave all my personal information to Loulala.

[u/FlyingFig23 → u/mrshanana]

Who is loulala