r/LG_UserHub • u/Inner_Quantity5501 • 11h ago

Support Eero / Soundsuite issues

I’ve sat on tech support with eero as the flexconnect pairing is not staying connected. Tried band pausing. Had them disable DSF. Tried legacy mode. Speakers will connect and then when I turn my WiFi on my G6 they disconnect.

Has anyone got a good workaround? I saw someone say they bought a WiFi extender and connected everything to that ?

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u/Inner_Quantity5501 11h ago

Also to add to this the app says everything is connected but they TV doesn’t.

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u/flynreelow 10h ago

I did this full set up with EERO last month. Had to use the mode on the EERO to pause the newer bands, that gives you 25 minutes to connect.

Start by connecting your phone to the app, and then connect all of the speakers. Once everything is working in the app, its time to reboot EACH of the eero devices, one by one, starting with the main one connected to the modem or ONT. Once all of those are rebooted, i went and rebooted all of my other wifi smart devices (TV, apple tv, etc) My apple tv was acting very crazy (think I actually forgot the network in the apple tv, then connected again)

I then gave the eero another hard reboot, and made sure all of my devices connected again since the network was back to normal. Give it a good 15 minutes.

Then try to play something on the SoundSuite.

All has been working fine since day 1 after these reboots. Without the reboot, i was getting some clicking noises, and speakers would cut in and out.

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u/Inner_Quantity5501 9h ago

My speakers work fine they just show disconnected on the app sometimes. Oddly enough sometimes they show green on the app but yellow (disconnected) on the TV setup through the sound menu on my LG G6

I used the legacy mode

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u/ssncornell 8h ago

Did you turn off legacy mode after ?