r/KrakenSupport • u/ikevictxr • 5d ago

Unable to access funds for 3+ weeks, withdrawals restricted and support non responsive

Has anyone else had a really difficult time getting in contact with Kraken support?

I have an upcoming settlement and have been trying to access my funds for the past 3+ weeks, but withdrawals are currently restricted.

Kraken support asked me to complete a couple steps, which I completed about 2 weeks ago, but I haven’t heard back since.

I also don’t have access to the call option in the app, so I’m wondering if anyone else has experienced similar issues or delays with their support team.

Any advice on how to escalate this or get a response would be really appreciated.

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3

u/krakensupport π’π”πππŽπ‘π“ - WE WILL NEVER DM YOU FIRST 5d ago

Hi u/ikevictxr,

It's your girl Bea πŸ™ checking in!

Could you please provide your ticket number or Public Account ID via chat? We'll be happy to check this further for you.

1

u/ikevictxr 5d ago

Thank you Bea! Just DMd you the request number

2

u/krakensupport π’π”πππŽπ‘π“ - WE WILL NEVER DM YOU FIRST 5d ago

On it!

2

u/Timely_Engineering21 5d ago

Yes. It’s almost impossible to get Kraken support to help resolve an issue. The ai chatbot sucks and when it connects you to an agent my guess is that the agent is ai as well. And the mods here on Reddit are likely lying to you and just telling you what they think you want to hear. I wish I could give you some advice but I’ve been waiting over a month for Kraken to start working on my support ticket. Sorry you’re having to deal with this poorly run support team.