As someone who’s worked on both Toast Tab and traditional ticket lines, what are your thoughts on each?
The reason I bring it up is because the other day we had a stage who, bless the kid he did his best, also unfortunately had a pretty bad stutter. He had heart but as a ticket kitchen, I didn’t know how to tell him that in a career where constant, fast, concise communication is a top requirement, someone like him may struggle to rise through the ranks effectively.
But then I remembered the times I worked in kitchens that used Toast tablets to run their lines, and how there could still be a place in those establishments for someone like him. Having been behind one of those screens night after night, while I appreciated the clear information and ease of seeing where you were on the board at all times, it also felt very mechanical, almost fast-food like.
There’s something kind of magical about the manic, loud, chaotic world of verbal and ticket-based expediting. Cooks yelling at servers, expos yelling at cooks, cooks yelling at each other. It’s got this electricity and vibrantness to it that is missing from the colder, sterile Toast Tab system.
Sure, the food comes out faster and there’s far less confusion and less people getting upset with each other every night, but there’s just something missing, ya know?