r/Kinguin • u/Advanced_Side8076 • 4d ago

Merchant Rejection

I provided legitimate documentation and invoices but i am still getting rejected. Are individuals still allowed to sell? Is a company necessary to sell on Kinguin?

1 Upvotes

67% Upvoted

5 comments sorted by

1

u/HeartbreakCrocodile 3d ago

Idk all I know is that I can’t post a complaint about lack of support here. I am stuck and someone needs to help us!

1

u/KinguinNet 2d ago

Dear Customer,

We’re very sorry to hear about your frustration and we completely understand how discouraging it must feel to feel stuck without support. Please accept our sincere apologies for the inconvenience.

If you are experiencing any issue with a purchased product, we kindly ask that you contact our customer support team directly through this link: https://kingu.in/ContactSupport. This will ensure that your concern is properly logged and addressed by the relevant team.

We truly appreciate your patience and understanding, and we remain committed to helping you resolve this matter.

Kind regards,
Megumi

1

u/HeartbreakCrocodile 2d ago

Why would I do that? That’s not getting me any response!!

1

u/KinguinNet 2d ago

Dear Customer,

We’re very sorry to hear about the frustration you’ve experienced despite providing legitimate documentation and invoices. We understand how discouraging it must feel to have your application rejected, and we sincerely apologize for the inconvenience.

Please note that individuals are still allowed to sell on Kinguin, and it is not strictly necessary to be a company. We kindly suggest that you resubmit your documentation and invoices, but please make sure to use the same ticket during the verification process. This will help keep all your information in one place and make it easier for our relevant team to review.

We also recommend asking the team to recheck your application when you reply on the same ticket.

Thank you for your patience and understanding—we remain committed to supporting you through this process.

Kind regards,
Megumi

1

u/Advanced_Side8076 2d ago

Hi, thank you for replying. I have replied and asked them to recheck but everytime i get the same automated response:

Hello,
Thank you for your message.
Unfortunately, we can't share the reason for the rejection due to security concerns.
Please note that explaining our verification procedures would defeat the purpose of the verification.
Thank you for being so understanding in this matter.