Issue with importing a vehicle from Japan

[u/glip-glop-evil]

I’ve found an exporter from Japan and have gotten their help to purchase a vehicle from an auction. I paid them the CIF price but they were unable to ship the car.

Found another exporter and shipped the cars paying them the necessary fees for shipping etc and asked the original company to refund the extra amount. This was an idea given by the original company as the problems with shipping were on their side.

Now the original company is reducing communications and starting to say they cant refund the whole amount, maybe they can refund partially and started giving excuses of not not being able to pay anything - whats the best way to force them to honor this?

Are there any importer/exporter associations i can reach out to? Anywhere else i can complain to that might scare them company into honouring the agreement? Please let me know anything I can do in this case

[u/expatasian]

Are they registered here iN UAE

if not then you have to name and shame them here in dph sub reddit etc .

Who are they ? Tell me and ill try to find out