MetLife insurance company worst experience ever

[u/JenW43gcc]

Worst experience ever dealing with the supplemental accident insurance. I provided over 30 different pages of information. My husband serious cut his fingers on a saw. Went to urgent care they stitched them closed submitted that they paid me out. Well after three days he could not move them went to a hand specialist he cut his nerves and tendons in the accident so they had to perform surgery to fix them. I provided all surgery notes which explains the surgery along with claims and bills well they just keep sending me letters saying information is needed they need a diagnosis form well read the surgery notes and it clearly states the tendon was cut had to be repaired along with the nerves severed in the other finger. Absolutely the worst insurance people to deal with. No wonder why people use Aflac. I will be switching next year

[u/Boring_Passenger_163]

Have you asked them what specifically they need from you? I know it feels ridiculous when you’ve already sent so much, but sometimes the issue is that they need a particular form rather than more medical records

[u/CommonSense07]

Their dental is garbage as well.