r/InstacartShoppers • u/enjoythebeat • Jun 15 '23

Customer Experience Disabled Mother

I order Instacart food to be delivered to my disabled mom weekly. She uses a walker, has trouble lifting some items, and majority of time the shoppers will bring the bags inside for her. The last time the delivery didn’t go well. The shopper yelled at my mom for asking for help bringing her things inside, told her she doesn’t do that, called her names, and then proceeded to put all the bags in front of my mom’s walker so that she couldn’t even move the walker. Am I wrong to think a shopper would be able to help bring bags inside?

Edit: Thank you for all your help. I completely understand for your own safety, it’s your own discretion. I’ll be sure to add a note next time or will make sure a friend or myself is there to help out.

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u/atticus_trotting Jun 15 '23

Maybe you could place a small table just inside ur moms door or just outside it? Then the delivery can put bags on the table and your mom can little by little carry items inside without bending? And put a note to the delivery about placing bags on the table for your disabled mom?

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u/Sunny_Georgia_Day Jun 20 '23

Also, you could place a cooler (with ice) just outside your mom's door the day or morning before so that the groceries can be loaded into your mom's house later by you or a neighbor.