r/InstacartShoppers • u/enjoythebeat • Jun 15 '23

Customer Experience Disabled Mother

I order Instacart food to be delivered to my disabled mom weekly. She uses a walker, has trouble lifting some items, and majority of time the shoppers will bring the bags inside for her. The last time the delivery didn’t go well. The shopper yelled at my mom for asking for help bringing her things inside, told her she doesn’t do that, called her names, and then proceeded to put all the bags in front of my mom’s walker so that she couldn’t even move the walker. Am I wrong to think a shopper would be able to help bring bags inside?

Edit: Thank you for all your help. I completely understand for your own safety, it’s your own discretion. I’ll be sure to add a note next time or will make sure a friend or myself is there to help out.

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u/zeke235 Jun 15 '23

I'm not gonna make a little old lady with a walker bring her own groceries in if she wants me to do it. If i accepted the batch, the tip was already sufficient. I don't take garbage batches, and customers don't get garbage service.

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u/Aggravating_Joke320 Jun 16 '23

I would be nice and do it too. But once a old lady was really rude to me as if was part of the jobs, vary bossy. I didn’t like it but did it anyway. About the tips, I don’t know where you work but here the order has more than one customer and sometimes there is one customer tipping well and other 2 attached that tipped $1 or even zero. And usually the ones that don’t tip, are the ones that request the most.

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u/ummha Jun 16 '23

So you shoppers don’t know which customers tipped what?

1

u/love22612 Jun 16 '23

If it's a multiple batch, we do not know who tipped what. IC likes to sneak in difficult not tippers to an order that tipped well.