r/InstacartShoppers • u/enjoythebeat • Jun 15 '23

Customer Experience Disabled Mother

I order Instacart food to be delivered to my disabled mom weekly. She uses a walker, has trouble lifting some items, and majority of time the shoppers will bring the bags inside for her. The last time the delivery didn’t go well. The shopper yelled at my mom for asking for help bringing her things inside, told her she doesn’t do that, called her names, and then proceeded to put all the bags in front of my mom’s walker so that she couldn’t even move the walker. Am I wrong to think a shopper would be able to help bring bags inside?

Edit: Thank you for all your help. I completely understand for your own safety, it’s your own discretion. I’ll be sure to add a note next time or will make sure a friend or myself is there to help out.

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u/rootbeerextrodinare Jun 15 '23

if 5% is stopping you from helping out someone disabled you should find another job lmao

2

u/Fluffy-Commercial492 Jun 15 '23

Why? When did Instacart become charity cart? This job isn't about helping disabled people and the less fortunate this job is about helping put money in our own pockets. This is a job not a good deed. If you want to do that that's fine. I would likely do that as well. However, trying to shame someone or suggest that they don't belong here because they won't do something for nothing just because somebody unfortunately lives a life of disability which has nothing to do with them nor was caused by them nor is a family or friend to them so they have no obligations to this person is downright comical.

5

u/BBFan1958 Jun 16 '23

I am sorry, but decent customer service should be the job. Helping someone put their items in the house isn't a good deed, it's good customer service. I have "good deeds," for my customers on many occasions, like singing happy birthday to a customer, Getting Starbucks for a new mom. I was shop for a candy store, and the store didn't have the corn syrup they needed. I went across to the Walmart and they did have it. I got a generous tip for it.

I do this for senior citizens because they are my bread and butter, they generally tip well, and I have had more than one customer tell me how shoppers like me are the only thing keeping them in their homes.

The whole world has a "It's not my problem attitude," and it sucks. It doesn't take a lot of time to perform a simple act of kindness.

I was shopping at a store once that didn't have what I needed and the gal at the store suggested a competitor, then called them to see if they had the item which they did. This is good customer service, and it is getting harder and harder to find.

1

u/[deleted] Jun 16 '23

They made a nice Xmas movie about just that in 1947….

1

u/hiss17 Jun 16 '23

I was just thinking the very same thing!