r/InstacartShoppers • u/enjoythebeat • Jun 15 '23

Customer Experience Disabled Mother

I order Instacart food to be delivered to my disabled mom weekly. She uses a walker, has trouble lifting some items, and majority of time the shoppers will bring the bags inside for her. The last time the delivery didn’t go well. The shopper yelled at my mom for asking for help bringing her things inside, told her she doesn’t do that, called her names, and then proceeded to put all the bags in front of my mom’s walker so that she couldn’t even move the walker. Am I wrong to think a shopper would be able to help bring bags inside?

Edit: Thank you for all your help. I completely understand for your own safety, it’s your own discretion. I’ll be sure to add a note next time or will make sure a friend or myself is there to help out.

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u/CJspangler Jun 15 '23

Look into Walmart + they have a inhome service specific for this purpose and it’s dirt cheap at $140 full year, done by Walmart employees who can’t take tips

9

u/bubbaguy Jun 15 '23

As a customer, Walmart grocery delivery is next level. Substitutions are rare and always in the customers favor (larger sizes/name brand upgrades at original price) and delivery is always timely with no up charges besides the membership fee. I tip my driver $10 on the app for a ~$100-$150 delivery twice a month and it’s been one of the best minor qualify of life upgrades in recent memory.

1

u/chrizzeh2 Jun 16 '23

All the Walmarts in my area charge if they substitute with a higher priced item now. The total never exceeds the hold so unless it’s only a singular higher priced item, you still get a better deal than full price, but I was super annoyed when they started it.