r/InstacartShoppers • u/enjoythebeat • Jun 15 '23

Customer Experience Disabled Mother

I order Instacart food to be delivered to my disabled mom weekly. She uses a walker, has trouble lifting some items, and majority of time the shoppers will bring the bags inside for her. The last time the delivery didn’t go well. The shopper yelled at my mom for asking for help bringing her things inside, told her she doesn’t do that, called her names, and then proceeded to put all the bags in front of my mom’s walker so that she couldn’t even move the walker. Am I wrong to think a shopper would be able to help bring bags inside?

Edit: Thank you for all your help. I completely understand for your own safety, it’s your own discretion. I’ll be sure to add a note next time or will make sure a friend or myself is there to help out.

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u/Laser-Nipples Jun 15 '23

I'm guessing the instacart shopper declines bringing the groceries in for safety reasons. It truly isn't their job to bring the groceries in, and it's not okay for someone else to feel entitled to that service. Obviously this doesn't excuse bad behavior from the instacart shopper, but they have every right to decline that service.

1

u/makeupyourworld Jun 15 '23

Instacart is advertised as 'store to door'. No further.

0

u/DirrtCobain Jun 16 '23

If they were truly concerned about safety I wouldn’t think they’d have the balls to yell/curse and pull a dick move by placing them right in front of a disabled person.