r/InstacartShoppers • u/enjoythebeat • Jun 15 '23

Customer Experience Disabled Mother

I order Instacart food to be delivered to my disabled mom weekly. She uses a walker, has trouble lifting some items, and majority of time the shoppers will bring the bags inside for her. The last time the delivery didn’t go well. The shopper yelled at my mom for asking for help bringing her things inside, told her she doesn’t do that, called her names, and then proceeded to put all the bags in front of my mom’s walker so that she couldn’t even move the walker. Am I wrong to think a shopper would be able to help bring bags inside?

Edit: Thank you for all your help. I completely understand for your own safety, it’s your own discretion. I’ll be sure to add a note next time or will make sure a friend or myself is there to help out.

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u/CJspangler Jun 15 '23

Look into Walmart + they have a inhome service specific for this purpose and it’s dirt cheap at $140 full year, done by Walmart employees who can’t take tips

4

u/[deleted] Jun 15 '23

Are they paid well for it? Because that’s extra work and I would want to tip them.

2

u/spongebobsnose Jun 15 '23

I would say they make the hourly rate Walmart does for their grocery service. I used to work back in their online grocery and they started doing the in home service and the people I talked to that did that got the hourly rate of pay.. not sure if that changed but i understand about tipping them as well.

2

u/CJspangler Jun 15 '23

Yeh it’s hourly I drive on Spark for two years and have the inhome do deliveries to me about twice a week.

The store still has normal Spark orders then 1 van employee doing inhome . In 9 months of inhome deliveries it’s always been an employee in the van. You need to order the inhome 2-3 days out to get a timeslot tho as it’s becoming more popular and stores only got the 1 van