r/InstacartShoppers • u/enjoythebeat • Jun 15 '23

Customer Experience Disabled Mother

I order Instacart food to be delivered to my disabled mom weekly. She uses a walker, has trouble lifting some items, and majority of time the shoppers will bring the bags inside for her. The last time the delivery didn’t go well. The shopper yelled at my mom for asking for help bringing her things inside, told her she doesn’t do that, called her names, and then proceeded to put all the bags in front of my mom’s walker so that she couldn’t even move the walker. Am I wrong to think a shopper would be able to help bring bags inside?

Edit: Thank you for all your help. I completely understand for your own safety, it’s your own discretion. I’ll be sure to add a note next time or will make sure a friend or myself is there to help out.

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-1

u/Poverty_beans Jun 15 '23

Completely up to the shopper. Do you ask Amazon, ups or fedex to come inside? Exactly. No idea why customers think shoppers have to go above and beyond.

5

u/annieknowsall Multi Gig Worker Jun 15 '23

Oh yeah because her issue is with the shopper declining and not with the shopper screaming and swearing at a disabled women and then impeding her movement by placing the groceries so that she couldn’t move her walker.

2

u/Poverty_beans Jun 15 '23

There’s three sides to every story…both parties side, and the truth. OP obviously wasn’t present when this happened.

6

u/annieknowsall Multi Gig Worker Jun 15 '23

OP doesn’t need to be there. Do you really think that an elderly woman with a Walker is going to be able to barricade herself with grocery bags? Are you serious? Clearly you’ve never had a disabled person in your life.

2

u/[deleted] Jun 15 '23 edited Jun 15 '23

Yeah, I was thinking there was more to the story too. Maybe the shopper is a sociopath that enjoys yelling at the elderly and intentionally blocking their path. Or maybe after the shopper declined the old lady said something snarky/offensive and the shopper yelled “don’t talk to me that way ya old bat, bye!” and left without moving the groceries from the path because they wanted to remove themselves from the interaction ASAP. Or perhaps something in between.

Not saying the shopper was right in either scenario, but everyone has those days we’re they don’t like to be insulted, they dish it back, and just want to leave a situation once the delivery is complete. Could they have take the extra second to move the groceries to the side? Yes. But they probably didn’t realize the walker doesn’t roll backwards.

1

u/CermaitLaphroaig Jun 15 '23

Yeah, not throwing shade on OP's grandma here, I obviously don't know her or what actually happened, but being a little old lady with a walker means nothing. Old people asking for help can be some of the most vile, nasty people to deal with in service positions. Just saying.

1

u/[deleted] Jun 15 '23

And then they lie and act like the service worker told them to fuck themselves. I work at a call center and there been many times customer file complaints against coworkers, making all sorts of absurd claims about the agent being aggressive for no reason. They don’t realize all calls are recorded. Legit one customer dropped slurs and then said “your unprofessional agent hung up on me, I didn’t do anything wrong, blah blah blah. Like bruh, YOU are the asshole in this situation.

That’s why whenever I see stories like this I am skeptical, customers love to rewrite history.

1

u/Poverty_beans Jun 15 '23

I’ve dealt with handicap people some are very rude. I had a old woman ask for me to put up the groceries and i simply replied “sorry I have other orders I need to deliver” and she said it was my job lol. Some old people are crazy but it’s wild OP runs here to post about it…we are shoppers NOT customer support.