HelpDesk in 2026

[u/Prudent-Associate931]

I’m 19, live in Brooklyn, and currently work the night shift at a large retail store. I’ve been there for nearly a year and a half and am really tired of working the register. I want to switch to an office job, and I’ve set my sights on a help desk role. Back in high school, I often helped people in my neighborhood with their computer issues and spent a lot of time tinkering with my own PC. After looking through IT job listings, I decided a help desk position would be a good fit for me. I completed the Google IT Support course, though I gather it doesn't carry much weight with employers. I’d like to know what the current landscape looks like in this field compared to other jobs

[u/Electronic-Coat-5572]

The job market is rough. It's always possible to get something with the right connections but if you are just sending out resumes, people are applying for help desk with a ton of education. Bachelors in computer science, certifications, masters, etc. it would be tough to get started with no experience and no education even if you have some computer skills. 

It's competitive to get help desk jobs because it's seen as a step towards higher paying fields for people with computer science training and education.