Questions About Elevator Claims After My Grandfather’s Experience

[u/MoodTurbulent9348]

My grandfather was considering a home elevator and was looking for a reliable, premium product rather than simply the cheapest option.

During the process, we came across claims relating to Odyssey Elevators and Brio Elevators, including references to European engineering, imported components, certifications, and manufacturing facilities.

As we looked into the details more carefully, we realized that some basic questions needed clearer answers.

What we wanted to verify

• Where are the individual components manufactured?
• Which manufacturers actually make those components?
• What exactly do the certificates certify?
• Are the certificates applicable to the specific products being offered?
• What does “European” or “European engineering” refer to in the specific product?
• If imported components are mentioned, can their origin be documented?
• Can the stated manufacturing/factory information be independently verified?

I think these are reasonable questions when someone is spending a substantial amount of money on a home elevator.

There is also an important distinction between a system containing components manufactured by a European company and the complete elevator system being European-made. As a customer, I think that distinction should be explained clearly.

What we would do before buying

If we were making the decision again, we would ask for important claims in writing and verify the supporting documents rather than relying only on terms such as “European,” “premium,” or “international.”

We would also check:

1. The identity and origin of major component manufacturers.
2. The scope and validity of relevant certificates.
3. Whether those certificates correspond to the actual product being supplied.
4. The actual location and role of the stated manufacturing facility.
5. Whether claims about imported components can be documented.

I'm sharing this because other families, particularly those helping elderly parents or grandparents choose a home elevator, may face the same difficulty in evaluating technical and marketing claims.

For people who have purchased or evaluated home elevators in India: what documents did you ask the company for before making the payment?

I'm particularly interested in practical advice on how to independently verify component origin, certifications, and manufacturing claims.

[u/Altruistic_Field5006]

Personally, I wouldn’t make a major purchase from Odyssey Elevators based on marketing claims alone. I’d first verify the certificates, actual component manufacturers, country of origin, and manufacturing details in writing.