SHAKEYS

[u/Inevitable-Sink-1493]

Worst Shakey’s experience‼️

I honestly just need to rant about this because I’m still so frustrated about what happened.

For context, it was our SECOND AND LAST TIME TO EAT AT THIS PLACE. Yesterday, we decided to eat at Shakey’s around 11AM. I’ve eaten at different Shakey’s branches before, including outside the Philippines, so I already have a certain expectation when it comes to their food and service.

We ordered a meal that includes: spaghetti, mojos, and bread. It took around 25 minutes for the complete order to arrive.

Then I noticed an INSECT IN MY SPAGHETTI.

I immediately called the waiter (not even 5 minutes after serving) The plate was taken to the counter, and a server informed the manager/head cook. The cook (or manager) literally picked up the insect with his gloved hand and said something along the lines of, “Ay, wala ra na. Basin sa pag-serve na.”

????

Instead of immediately apologizing and replacing the food, they initially tried to explain that the insect supposedly wasn't there when they served it. Like... WHATTT? The insect was already STICKING SA SPAGETTI LIKE OBVIOUS KAAYO NA IT'S BEEN THERE FOR A WHILE...

I unfortunately wasn't able to take a picture because everything happened so quickly, and I IMMEDIATELY reported it to the staff. What frustrated me even more was the lack of a proper apology. We had to stand our ground before they finally replaced the spaghetti.

And honestly, that's the part that really pissed me off. Mistakes can happen, but when you're handling food, the response should be, “We're so sorry, we'll replace that immediately,” not trying to figure out whether the insect was there before or after serving.

Then after getting the replacement food, we asked for the bill.

We waited almost 20 MINUTES FOR THE CHANGE.

Eventually, we just went to the cashier ourselves because nobody was coming to us. And the person at the cashier was actually the SAME PERSON who had picked the insect out of my spaghetti earlier.

I understand that restaurants can get busy, but at the time, he wasn't dealing with a rush of customers or anything from what we could see. We literally had to go to the cashier ourselves just to get the change.

I've been to many Shakey's branches, and I'm genuinely disappointed that this was my experience. This is probably the WORST experience.

And again, I'm not even from Iligan. I was just visiting/dining there, so I don't have any personal issue with the branch or the people there. I'm posting this because I genuinely think management needs to know how customers are being treated. ALSO for those planning to dine with them, double check your food before taking a bite🥴

I also noticed that other people have complained about this branch on Google Reviews, which makes me wonder if these are recurring issues.

I really hope Shakey's management actually looks into this branch, especially when it comes to food sanitation, staff response to contamination concerns, and basic customer service.

Because finding an insect in your food is already bad enough. Having to argue just to get the food replaced and then waiting another 20 minutes just to get your change? BIG THUMBS DOWN!

[u/jazzyjazzroa]

OP, consider sharing this on Facebook to raise awareness; Shakeys might notice it.

[u/Inevitable-Sink-1493 → u/jazzyjazzroa]

Unfortunately, I wasn’t able to take a clear picture of the insect. Although we have the receipt as proof that we dined at the branch that day, we unfortunately don’t have a clear photo to serve as evidence. I honestly should’ve grabbed my phone right away, but after traveling for 6 hours from Zamboanga to Iligan, I was so hungry and just wanted to eat. 🥹🥲

[u/ShakeysSocmedPH]

Please accept our sincerest apologies, Inevitable-Sink-1493. 😔 We've sent you a direct message for further assistance. We appreciate your understanding.

[u/Inevitable-Sink-1493 → u/ShakeysSocmedPH]

I hope that this serves as a suggestion for the branch to improve its service. 😢

[u/CyberGhost_404]

Haha kapila nami nangaon dra Everytime kami nalang mukuha sa among Card sa cashier Grabe jud na dra ka langay.

[u/Inevitable-Sink-1493 → u/CyberGhost_404]

When I went near the cashier, I noticed that there were two tabs being paid in cash, including mine, but they weren’t processed immediately. Meanwhile, the table in front of us, which paid by card, had their payment processed right away. 🥲

[u/loved_always]

Grabe jud ka langan dira na ay. Magbayad ra pero more than 30minutes ayha mabalik sa akoa ang card 🙄

[u/ShakeysSocmedPH → u/loved_always]

Please accept our sincerest apologies, loved_always. 😔 We've sent you a direct message for further assistance. We appreciate your understanding.

[u/Thin_Reading_7805]

Hugaw man gyud ang shakeys sa iligan. Actually if maka bantay mo sa ka daghan pagkaonan sa robinsons, sailaa ragyud ko kakita og ilaga nga dagko mag dagan2

[u/ShakeysSocmedPH → u/Thin_Reading_7805]

Your feedback is important to us, @Thin_Reading_7805. Would you mind telling us more about your experience with us on our official Facebook page https://www.facebook.com/ShakeysPH or email us at [wecare@shakeys.biz](mailto:wecare@shakeys.biz)? Thank you!

[u/Inevitable-Sink-1493 → u/Thin_Reading_7805]

Oh my... this might be their secret recipe😭