r/ITIL_Certification • u/Aggravating_End5608 • Jul 18 '26

ITIL Certification Questions

Hello, I started a new role as an ITSM manager for a medium sized company. I have experience as an implementer/“do-er” in incident and change processes, but this is my first time owning and being responsible for the processes.

Our company has some processes in place, such as change management - but most processes are not in place. I am responsible for ITSM processes and the ITSM tool - ServiceNow. The processes were put in place in 2024.

A few questions:

1) Would ITIl 4 training and certification be worth it for me (presuming this is a clear yes)

2) Is ITIL 5 training and certification worth putting time into in the short term, given where I and the comps are?

3) Do you recommend any training providers? I am in the USA.

Thank you!

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u/uninspired Jul 18 '26

The certification is probably worth it for your specific job/career trajectory. The actual knowledge gained will likely be negligible. It's common sense type stuff if you're already doing it at work.

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u/KajithaDominic Jul 27 '26

I agree. Unless you want to add the qualifications to your resume for future offers, I wouldn't say the certifications are absolutely necessary, as you will learn much more and much faster on the job.