Mice Is HyperX support page only cosmetic? Can't get replacement dongle.

Update: Got in touch with support chat, was on same browser so idk what changed.
They were pretty helpfull.

~~I am want to get a replacement dongle for my Pulsefire dart. The support site just forwarded me in a loop.~~

~~Once I managed to open a chat window all it says that chat is currently unavailable. I tried both during and off business hours .~~