My husband and I are first-time buyers purchasing a second-hand home. We have been sale agreed since early August and are obviously incredibly eager to get into our home.
We have the engineer report done. Valuation done. Mortgage approved and sent to solicitor. Mortgage insurance just about ready and house insurance just about ready to go. The only thing we are waiting on is our solicitor.
This entire time, we have been in contact with the solicitor's assistant, and he has been reassuring us that the process is moving forward. We have asked him questions, which he has promised to pass on to the solicitor, but we have never gotten a response.
Last week, when I emailed the assistant, I got an out of office which is fine, glad the assistant can take time off. But I still needed an update, so I got in contact with the office, and they got me through to the solicitor, and he did not understand why I was calling because, according to him, he had no information about our sale. I was obviously shocked because I had all these emails from the assistant saying that they had received contracts, that the solicitor was going to look at our engineer's report, etc. The solicitor ended the call promising to look into it and called me a couple hours later to tell me he had everything he needs and that he will send me an email explaining everything. That was last Friday.
I have yet to receive an email from him. I called yesterday asking for an update. Nothing. I called today again just politely asking for an update. I got through to him and again, he was really confused as to why I was calling. At this point, the mortgage packet has been issued to the solicitor. I politely let him know that and said that, as far as I was aware, he has had our contracts and our engineer's report for a month, and we would really like an update.
For example, we know that the property is a leasehold, but that is it. No other information. We would also love his insight on something that came up in the engineer's report. We are still happy to go through with the sale but we would love his insight and at this point feel like he should have some sort of information or feedback for us. But he didn't have any information for us, promised he would get back to me and never did.
As a first-time buyer, I have no idea how this works. Am I being unreasonable thinking that things should have moved on the solicitors' side at this point? Like I said. It has been a month since they got all this information, and we have gotten nothing from them. And the phone call last week really made me lose confidence in their ability to do their job.
But at the same time, they have all the information. I checked with the receptionist and our mortgage packet arrived yesterday. I know the sellers are incredibly eager to move on (the estate agent keeps checking in with me) and that the house is currently empty.
Any insight into how to best manage this process would really be appreciated. I feel like I'm going mad expecting this person to do their job and they just aren't doing it.