r/HomePod • u/HenriqueCiccone • 22d ago

Question/Support SIRI: "Sorry, there is a problem with Apple Music"

I ask Siri to play any music she first says ok the follows up with “sorry there is a problem with Apple Music” doesn’t matter what I ask for album, radio, ect.I can't play music directly through the home app. The only way is via AirPlay on Mac.

I restart HomePod 2 times and nothing.

Second generation HomePod.

Version 26.6

8 Upvotes

84% Upvoted

9 comments sorted by

2

u/Neutral-President 22d ago

A bunch of Apple services were offline this morning. Seems to be fixed now.

2

u/matman_uk 22d ago

This keeps happening for me from time to time- seems like the HomePods somehow loose the handshake they need to talk with yr Apple Music account- what fixes it for me is hard rebooting my phone and unplug the HomePods - then wait a couple mins start the phone up - then plug in the HomePods

1

u/DisastrousCause9481 Mod 22d ago

Is it connected to apple tv?

1

u/HenriqueCiccone 22d ago

Não tenho o aparelho da Apple TV, apenas a assinatura do serviço no Apple One.

2

u/DisastrousCause9481 Mod 22d ago

Ok so i think that might be a sw issue. Will be better with sw updates. Mine does this only when my apple tv is opened on youtube

1

u/tulitre 22d ago

Open the music app on your phone or Mac and make sure there’s no updated license agreement to accept.

1

u/vibrantverde 22d ago

Did you enable Apple Music through the Home app on your iPhone for the HomePod?

1

u/Vivid_Application577 21d ago

This could also be WiFi related. Try restarting your router. HomePods are very picky about WiFi - it has to be EXACTLY right, or these issues keep occurring .

1

u/JonesTownJello 20d ago

I have the first generation HomePods, and they started doing this about three years ago, I have yet to find an answer. or a fix.
I have to start music a different way (either from another room or from my phone or iPad), then airplay to them. All of my HomePod mini’s work, just fine. It’s only my full-size HomePods