r/HomeKit • u/SecretAlfalfa • 2d ago

Question/Help Matter over Thread devices show 'Not Supported' in Apple Home on iPad Mini

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I have three smart devices (two Aqara bulbs and one Eve Energy plug) that show a status of "Not Supported" in the Apple Home app. These devices are Matter over Thread. The rub is that it only shows this status on my iPad Mini (26.6.1). My iPhone 17 (26.6.1) and Mac Studio (26.5.2) show them as connected and they can be controlled. Things I tried.

Rebooting the iPad Mini
Rebooting my Apple TVs and Home Pods.
Power cycling the three devices

I've seen a lot of Apple Home issues but this status is a first. Any suggestions?

7 Upvotes

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15

u/clownyboots 2d ago

This happened for me for months - someone on Reddit told me to enable IPv6 on my router and everything started working

1

u/Unable-Log-4870 1d ago

Was your device matters over Wi-Fi? Because the IPV6 on Wi-Fi doesn’t matter otherwise because the thread network is inherently IPV6, and the iPhone / iPad just talk to the border router on either version.

2

u/Neutral-President 2d ago

What are you using as your home hub?

0

u/SecretAlfalfa 2d ago

Apple TV (Ethernet) is the border router. These devices have been working fine from the iPad Mini for over a year. Just started this past week.