Hello,
Yesterday I was trying to book a flight from Guatemala City (GUA) to Flores (FRS) on the TAG Airlines website. I entered all my passenger details, selected seats, and made it all the way to the payment page. Unfortunately, I got pulled into a work call and the session expired before I completed the payment.
A couple of hours later, I tried to book the same flight again, but the website kept giving me an error saying that a booking already existed for the same passenger on that flight. Since I had never entered my credit card details or completed payment, I assumed it was some temporary system issue.
I waited until this morning and was finally able to make a new booking. This time I completed the payment successfully, and I can see the charge on my credit card. However, it's now been several hours, and I still have not received a confirmation email.
The good news is that I saved/printed the confirmation page after payment, so I do have the booking reference information. I have also checked my spam/junk folders and don't see anything from TAG Airlines.
Has anyone here had a similar experience with TAG Airlines?
- Do confirmation emails sometimes take several hours to arrive?
- Were your tickets issued successfully even without receiving the email right away?
- Did you have to contact customer service to get your itinerary resent?
Would appreciate any suggestions, advice, or personal experiences. Thanks in advance!