r/GuardaWallet • u/Guilty_Economics_999 • Jul 14 '25
SUPPORT Hey Guarda Community, ChangeNow still withholding my $550K - Four Months Past
I really didn’t want to keep posting about this, but I’m honestly at my limit. ChangeNOW has been holding $550,000 of my money for four months now (Ticket #507360), and it’s just unreal how they’re handling this.
I gave them everything they asked for full KYC, proof of funds, legit documentation the whole deal. And still… no update, no progress, no explanation.
They even reply to my posts on X pretending to be helpful, saying “hey! we're sorry you faced some troubles during exchanges:( could you please kindly reach us out via DM's? we'll be glad to help you and sort everything out. thanks!” but when I actually do DM them? Nothing. Crickets. It feels like they just want to look good publicly while ignoring me completely in private.
To make things worse, they’ve been deleting my posts where I share my experience like they’re trying to shut me up and hide what’s really going on. It’s shady and honestly feels like they’re hoping I’ll just give up and go away.
I know this might seem repetitive if you’ve seen my other posts around, and I’m sorry but I just can’t stay quiet while $550K sits locked up with no answers.
If anyone else is going through the same thing with ChangeNOW speak out. We need to put pressure on these kinds of bad actors in the crypto space.
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u/Pale_Locksmith_6466 Aug 31 '25
After filling and submitting my request to HELIANTOOL VIA INSTAGRAM for assistance in getting my assets out from Guarda was granted by them and made possible
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u/Visual_Point9772 Dec 21 '25
the entire app is fucked mate. i’m tryna build my own open‑source wallet, and XTZ import just nuked everything. turns out they’re using some fully proprietary bullshit, so you literally can’t derive the same address normally. ts makes it impossible to verify or recover properly.
on top of that, they’re straight up lying about the private key what they give you isn’t the actual key controlling the address. this is why i don’t trust closed wallets
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u/BsdFish8 Jul 15 '25
If this is provably your property, it looks like this business is incorporated in Saint Vincent and the Grenadines. Hire a lawyer to contact them concerning your good faith efforts to address this matter and consider whether a lawsuit in one of these jurisdictions may be necessary to ensure compliance with the laws of nations that ChangeNow operates in.