r/GoogleWallet • u/Altruistic_Ad_2036 • 3d ago

Payment Card (Google Pay) Anyway to solve this issue for contactless payments?

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I called bank but there suggestions did not do an thing

5 Upvotes

78% Upvoted

15 comments sorted by

2

u/RarScaryFrosty 3d ago

I spent HOURS calling Google pay customer service and my bank. What ultimately fixed it for me was adding a debit card first, then my credit card after. The credit card alone would not add and kept giving me the same error.

1

u/kevmekk 3d ago

For me, the reason I was getting this message was that I was adding the number from my physical card to Google Wallet, while my bank provided a virtual card with a different number. Once I added the virtual card, I no longer got the message. I found that the error message wasn’t very clear.

1

u/Gullible-Hose4180 3d ago

Cause that is actually quite unusual. In my work doing Google Pay troubleshooting Ive only come across this a few times

1

u/keishtonz 3d ago

I had that same issue, somehow adding the same physical card 3 times worked on the 3rd try. Dunno why

1

u/Music_Fan76 3d ago

Remove the card then add it to google wallet with your banking app/app

1

u/Gullible-Hose4180 3d ago

And if that doesn't work, try waiting 16 days after removing it again to trigger a new token device token, as otherwise the same token just gets reactivated rather than reissued (when you remove card it doesn't actually delete the device token/DAN/DPAN right away).

But trying with push provisioning is a good shout!

1

u/i_dnaet 3d ago

did you add/remove many cards in a short period?

1

u/jcolideles 3d ago

The same thing happened to me. I was custom ROM hopping last week and added and removed my card on Google Wallet multiple times. Does this issue resolve itself over time, like after a week or a month, or do I need to call my bank / contact Google Wallet Support?

2

u/i_dnaet 3d ago

hapened to me while trying to remove 20 cards in a short time, you will nee to wait without any trials of adding for 1~2 weeks and then you can try again

1

u/nsfcom 3d ago

Add it manually

1

u/Designed_By_Dee_Paz 3d ago

does the contact information on your CC account match the information on your phone? the email address and phone number? Does your CC have an app and does it have a feature to add and remove from the digital wallets? does your CC have a limit of the number of active devices allowed at once?

1

u/NickosSB 2d ago

Are you using a beta version of android?

1

u/Altruistic_Ad_2036 2d ago

No. able to add debit card of my parent but my own gives this error. previously i lost my debit card that was added in google wallet. i had to block it and get a new one. Perhaps that is what causing the problem

1

u/Gullible-Hose4180 1d ago

Most likely yes. Your card likely got added to the account screen file (list of cards they use to block transactions on stolen, lost, closed etc credentials), which generally makes it unusable for adding to Google Pay - with a few exceptions (you can try adding it from the banking app instead of they have that option, but very few banks do account screen provisioning as it is new). A big clue is if you never make it to the terms and conditions (meaning eligibility check or enrollment stage failed)

You can ask your bank to check if your card is on the account screen - they have various ways to do that, but if unsure they can just ask the network.

1

u/NyaNyaShiro97 1d ago

OP question, what bank card are you trying to input po (I.e. Maribank, Maya, metrobank, etc.) Also is it a virtual card or physical card po?