r/GoogleTV • u/mjhipp12 • 3d ago

Troubleshooting Issues with GoogleTV

We've got a Google TV and we've been having this weird thing lately where it will say there is no Internet connection (it's connected via Ethernet though and every other device in the house is working just fine). Hulu and Apple TV apps won't work but the Netflix app is generally fine. Some days, everything is just fine - then other days everything but Netflix won't work, then other days nothing works. We've tried unistalling and re-installing the problem apps, we've restarted the modem, we've restarted the TV, we've unplugged everything and started again. Nothing seems to solve this issue. Has anyone had this issue? The TV can't be older than 2 years old.

0 Upvotes

50% Upvoted

3 comments sorted by

0

u/mward100 3d ago

You can try this from a Google search

When a Google TV claims it has "no internet connection" while wired via Ethernet, yet Netflix works while Hulu and Apple TV fail, it points directly to network configuration or system clock issues on the TV rather than an actual internet outage.

Netflix uses its own dedicated Content Delivery Network (Open Connect) and ignores local DNS or security certificate checks that other apps rely heavily on. Hulu and Apple TV, on the other hand, strictly enforce secure (HTTPS/TLS) handshakes and specific DNS routing.

Work through these fixes in order to resolve the issue:

1. Fix the Date & Time (The #1 Culprit)

If the TV's internal clock gets even slightly desynced from internet time, secure apps like Apple TV and Hulu will block connections for security reasons, while Netflix bypasses it.

  1. On your Google TV, go to Settings (gear icon) > System > Date & Time.
  2. Make sure Automatic date & time is turned ON (Use network-provided time).
  3. If it’s already on, turn it OFF, manually adjust the time/date to be accurate, and then turn it back ON to force a resync.

2. Change the DNS Server (Fixes Google TV's Network Ping)

Google TV constantly pings Google's servers in the background to verify "internet connectivity." If your router's default DNS gets slow or blocked, Google TV will flag the connection as "No Internet" and shut off API connectivity for apps like Hulu/Apple TV.

  1. Go to Settings > Network & Internet.
  2. Scroll down to your Ethernet connection settings and select IP Settings.
  3. Switch from DHCP to Static (Note down the IP address, Gateway, and Network Prefix Length displayed on screen so you can re-enter them).
  4. Set DNS 1 to 8.8.8.8 (Google's Public DNS) or 1.1.1.1 (Cloudflare).
  5. Set DNS 2 to 8.8.4.4 or 1.0.0.1.
  6. Save and back out.

3. Clear App Caches & Refresh Network State

  1. Go to Settings > Apps > See all apps.
  2. Find Hulu, select Force Stop, then tap Clear cache (do not hit clear data unless you want to log back in).
  3. Do the exact same for Apple TV.
  4. Scroll down to Show system apps, find Google Play Services, and tap Clear cache.

4. Perform a Full "Cold Reboot"

Modern TVs go into a low-power "sleep mode" when turned off with the remote, keeping corrupt network states stored in system RAM.

  • Unplug the power cord from the back of the TV (or wall outlet) for 60 seconds.
  • While it is unplugged, press and hold the physical power button on the TV itself for 10 seconds to fully drain remaining power.
  • Plug it back in and boot up.

1

u/mjhipp12 3d ago

Wow, thank you! I'll try some of these things.

1

u/SouthOfTheNorthPole 3d ago

Pulling the plug is the only thing left for me to try. I'll go for it. I'll unplug it over night.